A project manager leads an agile project. While the team is working on their daily assigned tasks, one team member proposed to change the priority of a task due to
its importance and dependency on other tasks.
What should the project manager do?
‘An organization undergoes a major budget revisal. The project manager gathers the stakeholders to discuss the situation as some projects are stil in-progress and may be impacted.
What two actions should the project manager take? (Choose 2)
A project team is gathering requirements for a commercial off-the-shelf technology product. The project manager is not sure if the requirements gathered was
complete.
What should the project manager do?
A project manager is leading a hybrid manufacturing project. The company is in crisis mode, and the project sponsor has high expectations for the project team,
expecting them to deliver the project outcome even if they must struggle to do it. However, the project team is demotivated about the company ' s situation and are not
performing as expected.
What should the project manager do?
A project team is planning a university graduation ceremony. During a team meeting, a team member disagrees with the project manager on the prioritization of
project activities. The team member thinks that it would be more efficient to prioritize the sponsorship instead of preparing a budget since a budget template already
exists.
What should the project manager do?
Members of a cross-functional team are collaborating for the first time on a project. The project manager aims to enhance decision-making, communication, and
compliance within the team.
What should the project manager do?
Due to competing priorities in a project, team members have been working overtime. However, the deadline is still being delayed because of the amount of work
required. The business owner begins questioning the project health and asks for reports on milestones on a weekly basis.
What should the project manager do?
The project manager could not get the estimated initial budget for an infrastructure project, leaving the team uncertain about which part of the project should be
‘started. What should the project manager do?
A project to develop a digital performance management tool for the company is ongoing. The vision of the project is to help employees and managers simplify the
work process and increase efficiency. After the first iteration, it becomes evident that most employees who should work with the tool do not have the basic skills to do
so.
What should project manager do?
Health Records Modernization at Hospital Case Study
A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.
Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.
To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,” created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.
During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.
Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.
The project manager leading the project to modernize health records in a hospital has a particular concern about clinical stakeholders—the doctors and nurses. As part of the stakeholder engagement plan, the project manager created the clinical advisory committee.
What was the objective of the project manager’s action?
(Refer to the Health Records Modernization at Hospital Case Study exhibit.)