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A project manager leads an agile project. While the team is working on their daily assigned tasks, one team member proposed to change the priority of a task due to

its importance and dependency on other tasks.

What should the project manager do?

A.

Direct the team member to discuss with the product owner for setting the backlog priorities.

B.

Have the team member discuss priorities during the retrospective meeting at the end of the sprint.

C.

Allow the team member to change the task priorities without interrupting the upcoming tasks and to align with the rest of the team.

D.

Inform the team member that until a minimum viable product (MVP) is reached, changes to any of the task priorities are not allowed.

‘An organization undergoes a major budget revisal. The project manager gathers the stakeholders to discuss the situation as some projects are stil in-progress and may be impacted.

What two actions should the project manager take? (Choose 2)

A.

Update the risk register and plan new response strategies.

B.

Conduct a risk reassessment and quantify mitigating measures.

C.

Request the stakeholders to fill any gap in the budget.

D.

Adjust the project ' s risk thresholds to support budget changes.

E.

0 Ask stakeholders to discuss terminating the running projects.

A project team is gathering requirements for a commercial off-the-shelf technology product. The project manager is not sure if the requirements gathered was

complete.

What should the project manager do?

A.

Ask the stakeholders to review the requirements and send them to the acquisition team.

B.

Instruct the project team to analyze the collected requirements across the acceptance criteria.

C.

Instruct the project team to collect secondary requirements from the stakeholders.

D.

Prompt the artificial intelligence (Al) to generate the existing and the future requirements.

A project manager is leading a hybrid manufacturing project. The company is in crisis mode, and the project sponsor has high expectations for the project team,

expecting them to deliver the project outcome even if they must struggle to do it. However, the project team is demotivated about the company ' s situation and are not

performing as expected.

What should the project manager do?

A.

Inform the project sponsor immediately that their expectations are impossible to fulfill and propose to close the project.

B.

Brainstorm with the project team about what can be successfully delivered, then negotiate to fit the sponsor ' s needs.

C.

Assure the sponsor that the team will deliver the expected results; wait to inform the project team of this assurance later.

D.

Contact the stakeholders for initial feedback regarding what to do about the sponsor ' s expectations.

A project team is planning a university graduation ceremony. During a team meeting, a team member disagrees with the project manager on the prioritization of

project activities. The team member thinks that it would be more efficient to prioritize the sponsorship instead of preparing a budget since a budget template already

exists.

What should the project manager do?

A.

Meet with the individual and their manager to discuss activity concerns.

B.

Review the list of activities with stakeholders.

C.

Ask the team member to schedule a meeting with the sponsor.

D.

Consider the team member ' s opinion.

Members of a cross-functional team are collaborating for the first time on a project. The project manager aims to enhance decision-making, communication, and

compliance within the team.

What should the project manager do?

A.

Assign a representative to monitor adherence to team values and norms.

B.

Request the project sponsor to establish team communication preferences.

C.

Review and share organizational process assets for guidance.

D.

Review the historical project documents from similar past projects.

Due to competing priorities in a project, team members have been working overtime. However, the deadline is still being delayed because of the amount of work

required. The business owner begins questioning the project health and asks for reports on milestones on a weekly basis.

What should the project manager do?

A.

Use the project schedule baseline and a Gantt chart to show actual progress with key milestone dates.

B.

Review the original schedule and calculate the cost performance index (CPI) to show the completed milestones against the planned work.

C.

Submit a change request to update the project schedule and create a Gantt chart for the business owner to view.

D.

Create a visual presentation to demonstrate and justify the possible root cause of the delays for the business owner.

The project manager could not get the estimated initial budget for an infrastructure project, leaving the team uncertain about which part of the project should be

‘started. What should the project manager do?

A.

Use the budget defined by the organization and proceed according to the scope.

B.

Ask the sponsor if the project can be started without the budget defined.

C.

Start the work immediately with the given budget.

D.

Calculate a detailed budget to determine a solution.

A project to develop a digital performance management tool for the company is ongoing. The vision of the project is to help employees and managers simplify the

work process and increase efficiency. After the first iteration, it becomes evident that most employees who should work with the tool do not have the basic skills to do

so.

What should project manager do?

A.

Ask human resources (HR) to organize employee workshops.

B.

Hire a technical consultant to provide the necessary skills.

C.

Ask the project team to develop a detailed manual of the tool ' s usage.

D.

Define the employees’ training needs and modify the project scope.

Health Records Modernization at Hospital Case Study

A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.

Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.

To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,” created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.

During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.

Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.

The project manager leading the project to modernize health records in a hospital has a particular concern about clinical stakeholders—the doctors and nurses. As part of the stakeholder engagement plan, the project manager created the clinical advisory committee.

What was the objective of the project manager’s action?

(Refer to the Health Records Modernization at Hospital Case Study exhibit.)

A.

To obtain early stakeholder buy-in and continuous feedback from key medical staff.

B.

To document medical specifications to improve the technical elements of the process.

C.

To reduce project overhead by engaging the medical staff in the execution process.

D.

To comply with medical regulatory requirements by learning about them from the medical team.