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A company plans to initiate a project involving a new technology. Approval for the project is required. What should the project manager do?

A.

Review the cost and schedule baselines for execution.

B.

Define change management for the new technology.

C.

Analyze the cost and identify the project benefits.

D.

Identify the risks in implementing the new technology.

A project manager is working on a complex project with a high degree of change. What strategy should the project manager use to ensure a

successful project completion?

A.

Update the project management plan to reduce the possibility of scope creep.

B.

Schedule a regular risk review with the project management team.

C.

Increase the active engagement and participation of key stakeholders.

D.

Create a project change roadmap to keep track of all unforeseen changes.

A project is comprised of team members who are not engaged and committed to project success. What should the project manager do to address this situation?

A.

Accept the situation knowing there is schedule slack available to release on an incremental basis when necessary.

B.

Call each team member to gain their perspective on the problem, then bring the whole team together to discuss a solution.

C.

Send each team member a direct email indicating that disciplinary action is likely if they do not change their attitude.

D.

Contact the project sponsor to request approval to release the current team and hire replacement personnel.

A customer has provided excellent feedback on the project. However, a key project resource is leaving the company.

Which measure should mitigate the impact of this key resource's departure?

A.

Offer a new contract to the resource who is leaving.

B.

Establish a proactive knowledge-sharing plan.

C.

Update the risk register and inform the customer.

D.

Develop a contingency budget to replace the key resource.

A project is on its fifth iteration out of six. One member of the team has left the company unexpectedly.

What should the project manager do next?

A.

Detail the reason for the project delay in the status report.

B.

Invite the stakeholders to discuss a mitigation plan.

C.

Take on some of the necessary work to minimize the impact.

D.

Register an issue and escalate it to the project sponsor.

All project team members refer to the project manager for various decisions. This causes delays for some tasks, as the project manager is usually preoccupied in meetings throughout the day.

What should the project manager do to prevent these delays?

A.

Review the Pareto diagram to identify the source of delays.

B.

Meet with the team in 2 weeks to respond to all of the open tasks.

C.

Consolidate the decision-making authority to remain with the project manager.

D.

Delegate the decision-making authority of some tasks to the team.

A project manager was recently assigned to rescue a high-priority project for an Olympic facility. The project is behind schedule, with a heavy contractual penalty. The former project manager had numerous conflicts with the project team members and a few stakeholders.

What should the project manager do first?

A.

Review the project schedule and ask for the contingency reserve to crash the project.

B.

Meet the project team and stakeholders to identify the root cause of the issue and develop a solution.

C.

Review the lessons learned register with the former project manager in a private meeting.

D.

Meet the project team to assert authority and reassign the project tasks for a timely delivery.

An agile team is working on a 2-week sprint to deliver business value. About 1 week after the sprint starts, the team members do not feel

confident about the product increment they are building. They do not want to wait until the end of the sprint and want to validate the product

increment with the product owner now.

What should the project manager do to mitigate this risk?

A.

Extend the sprint end date in anticipation of feedback from the product owner that will require extra work.

B.

Schedule an additional interim demo with the product owner.

C.

Address the issue as part of the retrospective.

D.

Ask the team to work overtime toward the end of the sprint to meet the original sprint end date.

An oil and gas project started without having acquired full funding for the project. The remaining funds were to be acquired during project

execution. The acquisition of the remaining funds was delayed several months, resulting in a suspension of work by all contractors.

What should the project manager have done to prevent this from happening?

A.

Ensured the stakeholder anticipated obstacles to achieving financial closure on the remaining funds.

B.

Ensured the risk was adequately assessed and mitigated by the appropriate stakeholders.

C.

Ensured the stakeholder who was providing additional funds remained interested in the project.

D.

Ensured the project team monitored and reviewed the project risk register periodically.

A project for a financial organization is in the proposal phase for the selection of a software tool. There have been conflicting opinions on the software that was ranked in the selection. After analyzing the issue, the project manager realizes that two out of the eight teams have concerns about the tool's scalability to support their business needs.

How should the project manager resolve this conflict and reach a consensus?

A.

Escalate this to senior management and ensure that the team's acceptance is achieved.

B.

Communicate to the two teams that the tool has won per the selection process and they need to accept the outcome.

C.

Ignore the conflict as the tool is selected per the proposal guidelines and the project is complete.

D.

Discuss the outcome of the proposal process and the ranking, then influence the team for acceptance.

An agile team has released the second version of its product, but the feedback is that the software has many bugs that compromise the user experience. What should the

project manager do?

A.

Facilitate the next retrospective meeting, focusing the team on analyzing root causes and proposing solutions.

B.

Closely evaluate the skill set of the team, looking for technical gaps that need to be filed in order to improve quality.

C.

Hire an external consultancy firm to focus on testing and quality control to avoid the issue in the future.

D.

Propose an internal program that offers incentives for the team members who find and fix bugs.

A project manager is managing an agile project for the first time. Early on, the project manager discovers the team is struggling to agree on the scope of a feature during a sprint.

How should the project manager help the team resolve the issue?

A.

Direct the senior-most member to determine the scope on behalf of the team.

B.

Discuss this with the team and decide what the scope of the feature should be.

C.

Ask the team to log the story in the product backlog and move on to the next feature.

D.

Encourage the team to collaborate to resolve their understanding of the feature.

A project manager is leading a cross-departmental project that involves many stakeholders. During the project, the project manager observes that the stakeholders are diverse and have different expectations about how the project should be handled. This leads to frequent confusion and misunderstandings among the stakeholders.

What should the project manager do to integrate the diverse stakeholder groups?

A.

Advise the team members to focus on project work and avoid getting distracted by the stakeholders’ disagreements.

B.

Hold separate meetings with the individual stakeholders and escalate their concerns to the project sponsor.

C.

Develop a joint quality policy for the project and seek a commitment by all of the departments.

D.

Analyze the probability and impact of the risks linked with the situation and implement the proper response plan.

A project manager is assigned to a global project with dispersed team members. Previously, when working with remote teams, the project manager observed that team members do not tend to produce quality work.

What should the project manager do to ensure the project is completed on time with quality?

A.

Encourage the team to participate in a peer evaluation activity by the end of the project.

B.

Introduce the use of time sheets and ask team members to review and submit them regularly.

C.

Arrange regular team meetings for the team to update one another on the progress of their assigned tasks.

D.

Meet with the team together and in one-on-one meetings to set clear, shared targets.

A project is ending its fifth out of six iterations. During the iteration review, a customer adds a new regulatory feature that exceeds the capacity of the remaining iteration.

What should the project lead do?

A.

Increase the team capacity to finish the project on time.

B.

Register an issue and escalate it to the project sponsor.

C.

Invite the stakeholders to discuss a new prioritization.

D.

Estimate the impact and consult with the product owner.

In a geographically distributed team, a developer continues to delay a coding activity. This activity is on the critical path. The project manager

found out that the delay is due to the developer's lack of understanding of the customer requirements shared by the off-site team.

What should the project manager do?

A.

Replace the developer with a skilled resource.

B.

Perform a root cause analysis (RCA) with the team members.

C.

Facilitate communication to ensure clarification of the requirements.

D.

Conduct frequent performance reviews.

A project manager has been assigned to lead an IT project to store information on sold lottery tickets. During the project execution, a failure in the

system caused 10 numbers to be sold two times. This happened during the month of greatest demand because the prize was the highest of the

year. The project team is concerned that one of those tickets could be the winner.

What should the project manager do first?

A.

Reassure the sponsor by explaining the probability of this risk materializing is extremely low.

B.

Carry out tests to verify that the system does not fail again due to the high occurrence of events.

C.

Review the list of risks to verify that this issue was considered and execute the detailed action plan.

D.

Inform the sponsor about the issue and make a request for sufficient funds to be made available.

A project manager noticed that the functional manager is not cooperating with staff assignment schedules and is always finding excuses not fo release the requested staff.

What should the project manager do first?

A.

Ask the leadership team for help obtaining the needed staff.

B.

Check with human resources (HR) regarding the availability of staff.

C.

Have a direct talk with the functional manager to understand the reasons behind their attitude.

D.

Evaluate the impact caused by the delay of forming the team and confront the functional manager.

A business transformation project has a four-phase delivery plan. The project team has successfully delivered one phase of the project.

To further enhance team performance and empower team members, which two actions should the project manager take? (Choose two)

A.

Encourage team members to cross-check decisions with the project manager.

B.

Vet all of the decisions before execution.

C.

Allow team members to make limited decisions.

D.

Organize and assign team members to tasks where they have strengths.

E.

Support team members to make decisions in their areas of strength.

A company is working on a project to develop an integration of their existing systems. There are known issues in production.

What should the project manager do?

A.

Identify and remove impediments and mitigate the risks.

B.

Ensure the product owner reviews requirements with the team.

C.

Include acceptance criteria in the definition of done (DoD).

D.

Review the quality control processes and procedures.

In an agile environment, a project is running iteration four out of six. A team member leaves the company with no replacement.

What should the project manager do?

Update the issue log and refer to the resource management plan to address the situation.

Ask the team for extra work to fulfill the project commitment.

Reduce the scope of the project and inform stakeholders.

A.

Ask the sponsor for an experienced team member in the company to help the project team.

A large global organization developed a new medical implant that requires compliance with local government regulations. The approval process for one country is lengthy and will impact the intended launch date.

What should the project manager do?

A.

Organize an online distribution channel from another country.

B.

Ask the sponsor to authorize the launch and then wait for approval.

C.

Ask the board to use their influence and speed up the approval.

D.

Work with the team to find ways to bypass the regulations.

Anew engineer was assigned to a project. Although the engineer has adequate skills for the job, they always wait for authorization from the

project manager before acting.

What should the project manager do?

A.

Obtain related training for the new team member.

B.

Determine the appropriate level of decision-making authority and empower the engineer.

C.

Make all of the decisions for the engineer in order to keep the workflow on track.

D.

Replace the resource with an experienced engineer.

A vice president has asked a project manager to support a new urgent project and has informed team members that the project will start soon. The CEO of the company has not yet approved the project to start. The vice president is concerned that the project will not be approved by the CEO on time.

What should the project manager do next?

A.

Ask the vice president to approve the project charter to kick off the project

B.

Ask the vice president to define who will be the product owner for the project

C.

Investigate if the value and benefits of the project are identified

D.

Start working on the project immediately and determine the scope later

A large project requires new equipment to support the project execution. The procurement manager communicated to the project manager that the delivery of the newly purchased equipment will be delayed. The project manager is concerned that this will directly effect the project schedule.

What should the project manager do next?

A.

Validate the information and update the risk management plan.

B.

Update the risk register and discuss it with the project stakeholders. b

C.

Source second-hand equipment in order to prepare for any delivery delays.

D.

Update the sponsor of the potential issue and ask for any suggestions.

A project manager is managing a project in the execution phase, which was agreed upon with the sponsor. However, the sponsor is constantly micromanaging and requesting iterations that are affecting the team's effectiveness. The sponsor indicates that as long as the project scope is not affected, these iterations are needed to simplify the project.

How should the project manager handle the situation?

A.

Review validation and control procedures.

B.

Discuss reducing interruptions with the sponsor.

C.

Perform stakeholder requirements activities.

D.

Approach the sponsor about using an agile approach.

A project stakeholder complained that they did not receive an important delivery that was stated in the schedule. The team member responsible for this deliverable explained that they sent an email to the stakeholder, advising them that the deliverable would not be delivered on time.

What should the project manager have done to avoid this situation?

A.

Ensured that the team member did not communicate directly with the project stakeholder.

B.

Confirmed that the stakeholder was made aware of the delivery delay.

C.

Told the team member to send the unfinished deliverable to the stakeholder and finalize it later.

D.

Communicated with the stakeholder directly regarding the delivery delay.

A project manager has recently been assigned to a new project. When the project manager first meets the project team, the team tells the project manager that all of the management plans and documents for the project are missing.

What should the project manager do?

A.

Ask the stakeholders to develop all of the project artifacts so the project team can continue their scheduled activities.

B.

Create the project management plans with the project team and share the documents with the stakeholders.

C.

Continue working on scheduled tasks to avoid delaying the project and leave the development of project artifacts for later.

D.

Adapt the project management plans and documents from previous executed projects in order to save time.

During a project, the project manager finds an opportunity to reduce the project cost by completing a deliverable ahead of schedule with a minimal

impact on project resources. However, the client has only been focused on the next milestone.

How should the project manager approach this situation?

A.

Apply additional resources to realize the early deliverable and ensure the next milestone is achieved.

B.

Focus on the deliverable of the next project milestone as per the client's strict instructions.

C.

Review the change management plan to discuss early benefits realization with the client.

D.

Evaluate whether the client's request will add extra features to the project deliverable.

A member of the project team always extends discussion topics, taking more time than necessary during project team meetings. Other team members feel this member is not being considerate of their time.

What should the project manager do?

A.

Explain to the team that open discussions are needed but remind the team to follow the ground rules.

B.

Ask this member to only discuss the current topic to achieve team efficiency.

C.

Ask the team to accept the input from this particular member as their input may be useful.

D.

Allow the self-organized team to discuss the situation among themselves and come to a resolution.

A project manager joins an existing project. One project stakeholder is unhappy with the frequency and types of project updates received and has made a request for more What should the project manager do next?

information to be shared.

A.

Inform the stakeholder to wait for the annual stakeholder review meeting

B.

Schedule a meeting with the stakeholder to better understand their request

C.

Update the project communications management plan immediately

D.

Consult the scope baseline document to track project updates

An agile team has completed five sprints. The final product is expected to be delivered in another three sprints. The project manager receives a call from the technical resource manager that one of the developers must take leave for the next 4 weeks, with no temporary replacement available. This is going to significantly impact the deliverable.

What should the project manager do?

A.

Perform an impact analysis, readjust the schedule as needed, and communicate the changes to the customer.

B.

Ask the product owner to stretch the delivery team further to complete the final product in the original timeline.

C.

Inform the customer of the impact immediately and prepare for escalation.

D.

Request additional funding from the sponsor to obtain a new resource to fill in the gap.

A project manager is working as a servant leader for a pilot project to adopt agile practices. After three sprints, the team demos the product to the

main stakeholders, but receives negative feedback about the product's features. The team feels that all the features met the acceptance criteria

defined by the product owner and does not understand what went wrong.

How should the project manager mitigate the product rejection?

A.

Share the product backlog for the main stakeholders to review in advance.

B.

Engage the main stakeholders in the upcoming sprint review sessions.

C.

Create dedicated sprints to implement feature fixes for the rejected ones.

D.

Ask the project sponsor to evaluate the assignment of a new product owner.

An agile team is required to address a technical, complex requirement that has no visual deliverable to show the customer. What guidance should the product manager provide to improve the requirement development?

A.

Discuss this with the team and reprioritize the backlog to deliver maximum value by including a portion of the complex work.

B.

Reprioritize the product backlog by lowering the priority of the complex activity, so it will be worked on later in the project.

C.

Allow the team to focus and complete the complex work because it will reduce the risk of finding issues later in the project.

D.

Inform the customer that there will not be any deliverable due to the complexity involved in the requirement.

An internal virtual team is meeting daily to review iteration progress, as well as to conduct other technical and followup calls with key stakeholders. The team seems to be disengaged.

How should the project manager approach this situation?

A.

Give the team members a few days off to reduce stress.

B.

Reduce the number of internal and external meetings.

C.

Review team assignments and reduce the workload.

D.

Schedule one-to-one meetings and team-building meetings.

Companies A and B are codeveloping a cutting-edge technology product. Based on customer feedback, the marketing department urgently requests a new feature in 2 weeks. Company A's front end is ready, but company B requires 4 weeks to deliver the complete back end and is busy with the current release.

What should the project manager do to obtain agreement from both companies and acceptance from marketing?

A.

Create a special release 4 weeks after the current release to deliver the new feature in its entirety.

B.

Stop the current release work for 4 weeks in order to work and deliver the new feature completely.

C.

Plan the delivery of a minimum viable feature in 2 weeks to enable early showcasing of business value.

D.

Add the new feature to the list for the next release and continue working on the current release.

In a frequently changing project, the project manager discovers a customer requirement change during a daily meeting. What should the project manager do?

A.

Give the change to the scrum master to investigate how much additional effort the change will require.

B.

Tell the customer that the requirement change will be put into the next project phase if management approves.

C.

Validate the requirement change with the product owner and development team before redefining the scope.

D.

Escalate to management for approval since the change was not included in the original requirements.

A project manager is leading a long-term project, executed in stages, to set up a complex communications network in many rural areas. The project is being executed in stages.

What should the project manager do to ensure that monetized business value is generated as planned?

A.

Compare the estimate to complete (ETC) benefits against the project business plan

B.

Compare the benefits of the throughput analysis against the project business plan

C.

Evaluate the net promoter score (NPS) benefits against the project business plan

D.

Evaluate the generated benefits at project milestones against the project business plan

The team lead on a project has left the organization and management wants to promote engineer A to this position. The project manager is confident that selecting engineer A will add problems to the project and believes that engineer B would better fit this role. The project manager discussed all of the arguments with management but their decision remains unchanged.

What should the project manager do?

A.

Help engineer A to become familiar with this new role and ensure engineer B stays motivated.

B.

Promote engineer B instead since the project manager has the authority to make this decision.

C.

Request management approval that engineer B will be promoted if engineer A fails in this role.

D.

Coach engineer B to be prepared to perform this role if and when engineer A fails.

A software development project completed the initiation phase. The technical design was approved by the project steering committee. Later, it was discovered that the design will impact the company’s production system. A new technical design must be found and this could delay the project by 3 months.

What should the project manager do first?

A.

Log the technical design delay as a risk in the project risk log.

B.

Set up a steering committee session to review the project delay.

C.

Continue with the approved design so that the project is not delayed.

D.

Ask the steering committee to approve a new technical design.

Project progress meetings occur via virtual conference calls. In every project progress meeting, one team member continuously interrupts others during discussions. Other team members often have no opportunity to talk or complete their explanations.

What should the project manager do?

A.

Speak individually with the team members who do not participate in conversations.

B.

Manage time efficiently using the agenda and ask each participant to contribute.

C.

Speak individually with the team member who always disrupts the conversations.

D.

Start the meeting with a review of the ground rules, meeting objectives, and the agenda.

A project manager is newly appointed to lead a project team that will be working remotely. The project manager decided to use a set of tools that

worked well for previous projects. However, a few team members are not happy with this plan.

What should the project manager have done to avoid this?

A.

Delegated the responsibility of selecting the collaboration tools to the project's technical lead.

B.

Met with the project team to determine their collaboration needs and identified tools that will work best.

C.

Allowed the project team members to use the tools that will work best for them for this project.

D.

Asked the project sponsor for approval to purchase the newest collaboration tool on the market.

A project is approaching its project closure phase, and the project manager receives

an email from a key stakeholder who complains that the project documentation and artifacts have not been updated. The project manager assigns a project specialist to support the project management office's (PMO) effort to update the project documentation and artifacts.

Which three actions should the project manager ask the project specialist to take? (Choose

three)

A.

Create a quality assurance plan for the documentation.

B.

Identify the components of the project documentation.

C.

Archive only the initial and draft versions of the documents.

D.

Ensure that the documents are in an easily retrievable form.

E.

Collect the documents at the time of their creation.

A company is transitioning their projects to utilize hybrid project management approaches While putting together their project team, the project manager discovers the requirements from the customer are unclear and also realizes that the team members are lacking critical technical stalls needed for project success. However the customer will not accept any changes to the requirements

What should the project manager do to resolve this issue?

A.

Submit a change request to adapt the objectives of the project to the current situation

B.

Ask the scrum master to refine the user stones to improve the team members' understanding

C.

Find and provide training to the project team members who do not have the required skills

D.

Extend the duration of standup meetings to include skill transference from trained to untrained members

A project manager has just completed a fixed-price project and the stakeholder is unhappy with the result What should the project manager do?

A.

Explain to the stakeholder that any modifications require additional budget

B.

Review the missed program deliverables with the project team

C.

Review the project charter for the project approval criteria

D.

Speak with the team's manager to get extra hours from the team

A project manager is assigned to a project that has a tight schedule. Due to recent market changes the marketing team has identified that a few features that were initially in the scope are no longer required

What should the project manager do?

A.

Advise the marketing team that at this stage of the project changes to the scope are no longer accepted

B.

Escalate the issue to the project management office (PMO) and make sure they understand the impact on the schedule due to the change

C.

Update the risk register with input from marketing and sales and highlight the benefits of the features m discussion

D.

Review the change request with the project stakeholders and evaluate the impact of the scope reduction

A project manager is leading a project to modemize the information technology of a bank. The project manager needs to determine how the project stakeholders should communicate, and has discussed the various options with the project team.

What should the project manager do to communicate with the stakeholders?

A.

Provide updates to the project sponsor to review and distribute to each stakeholder.

B.

Use a single communication medium such as video teleconferencing to limit confusion.

C.

Use a variety of communication methods that respect cultural, practical, and personal preferences.

D.

Send frequent updates via email to each stakeholder because this is an information technology project.

A company strictly uses an agile approach, and the backlogs are continuously updated. A new project lead is hired and feels uncomfortable sharing some of the product's vital information with the team and the product owner.

What does the project lead need to do to prevent a risky situation in the next iterations?

A.

Keep the project focused and executed in silos for better outcomes.

B.

Report the concern to the agile project management office (PMO),

C.

Inform the product owner of the concern so that i can be addressed.

D.

Open up to the team to work collaboratively to achieve the outcomes.

A project manager has been assigned to lead a major project in a government organization. There are no policies and procedures for project management since there is no project management office (PMO) The managers involved are unaware of their responsibilities for the project

What should the project manager do?

A.

Start planning the project and then request that a PMO be implemented in the organization

B.

Request that the implementation of a PMO be executed in parallel with the project

C.

Provide project management training to only the internal team involved m the project

D.

Provide project management training to the stakeholders and explain their responsibilities

A global program is being kicked off, and various distributed teams are Involved in delivering the initiative. Besides planning and executing the scope for the initiative, team interactions must be considered.

How should the project teams interact in their meetings?

A.

Phone conversations

B.

Encrypted emails

C.

Videoconferencing

D.

Chat conversations