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You are an ISMS audit team leader tasked with conducting a follow-up audit at a client's data centre. Following two days on-site you conclude that of the original 12 minor and 1 major nonconformities that prompted the follow-up audit, only 1 minor nonconformity still remains outstanding.

Select four options for the actions you could take.

A.

Agree with the auditee/audit client how the remaining nonconformity will be cleared, by when, and how its clearance will be verified

B.

Recommend that the outstanding minor nonconformity is dealt with at the next surveillance audit

C.

Close the follow-up audit as the organisation has demonstrated it is committed to clearing the nonconformities raised

D.

Recommend suspension of the organisation's certification as they have failed to implement the agreed corrections and corrective actions within the agreed timescale

E.

Advise the auditee that you will arrange for the next audit to be an online audit to deal with the outstanding nonconformity

F.

Note the progress made but hold the audit open until all corrective action has been cleared

G.

Advise the individual managing the audit programme of any decision taken regarding the outstanding nonconformity

You are an ISMS audit team leader who has been assigned by your certification body to carry out a follow-up audit of a client. You are preparing your audit plan for this audit.

Which two of the following statements are true?

A.

Verification should focus on whether any action undertaken taken has been undertaken efficiently

B.

Corrections should be verified first, followed by corrective actions and finally opportunities for improvement

C.

Verification should focus on whether any action undertaken is complete

D.

Opportunities for improvement should be verified first, followed by corrections and finally corrective actions

E.

Corrective actions should be reviewed first, followed by corrections and finally opportunities for improvement

F.

Verification should focus on whether any action undertaken has been undertaken effectively

You have to carry out a third-party virtual audit. Which two of the following issues would you need to inform the auditee about before you start conducting the audit ?

A.

You will ask to see the ID card of the person that is on the screen.

B.

You will take photos of every person you interview.

C.

You will ask those being interviewed to state their name and position beforehand.

D.

You will ask for a 360-degree view of the room where the audit is being carried out.

E.

You will not record any part of the audit, unless permitted.

F.

You expect the auditee to have assessed all risks associated with online activities.

Costs related to nonconformities and failures to comply with legal and contractual requirements are assessed when defining:

A.

Materiality

B.

Audit risks

C.

Reasonable assurance

Scenario 4: SendPay is a financial company that provides its services through a network of agents and financial institutions. One of their main services is transferring money worldwide. SendPay, as a new company, seeks to offer top quality services to its clients. Since the company offers international transactions, it requires from their clients to provide personal information, such as their identity, the reason for the transactions, and other details that might be needed to complete the transaction. Therefore, SendPay has implemented security measures to protect their clients' information, including detecting, investigating, and responding to any information security threats that may emerge. Their commitment to offering secure services was also reflected during the ISMS implementation where the company invested a lot of time and resources.

Last year, SendPay unveiled their digital platform that allows money transactions through electronic devices, such as smartphones or laptops, without requiring an additional fee. Through this platform, SendPay's clients can send and receive money from anywhere and at any time. The digital platform helped SendPay to simplify the company's operations and further expand its business. At the time, SendPay was outsourcing its software operations, hence the project was completed by the software development team of the outsourced company. The same team was also responsible for maintaining the technology infrastructure of SendPay.

Recently, the company applied for ISO/IEC 27001 certification after having an ISMS in place for almost a year. They contracted a certification body that fit their criteria. Soon after, the certification body appointed a team of four auditors to audit SendPay's ISMS.

During the audit, among others, the following situations were observed:

1.The outsourced software company had terminated the contract with SendPay without prior notice. As a result, SendPay was unable to immediately bring the services back in-house and its operations were disrupted for five days. The auditors requested from SendPay's representatives to provide evidence that they have a plan to follow in cases of contract terminations. The representatives did not provide any documentary evidence but during an interview, they told the auditors that the top management of SendPay had identified two other software development companies that could provide services immediately if similar situations happen again.

2.There was no evidence available regarding the monitoring of the activities that were outsourced to the software development company. Once again, the representatives of SendPay told the auditors that they regularly communicate with the software development company and that they are appropriately informed for any possible change that might occur.

3.There was no nonconformity found during the firewall testing. The auditors tested the firewall configuration in order to determine the level of security provided by

these services. They used a packet analyzer to test the firewall policies which enabled them to check the packets sent or received in real-time.

Based on this scenario, answer the following question:

SendPay's representatives stated that the company did not have a plan to follow in case of a contract termination with the company that they outsource activities to. Instead, the top management had identified two other software development companies that could provide the same services. How do you describe this situation?

A.

Unacceptable, SendPay evidence and criteria for identifying alternative software development companies is insufficient

B.

Acceptable, SendPay can decide whether to develop a plan for similar contract terminations or not, hence there is no need for additional evidence

C.

Unacceptable, SendPay must always have a recovery plan in place that states what steps should the company follow

Finnco, a subsidiary of a certification body, provided ISMS consultancy services to an organization. Considering this scenario, when can the certification body certify the organization?

A.

There is no time constraint in such a situation

B.

At no time, since it presents a conflict of interest

C.

If a minimum period of two years has passed since the last consulting activities

Scenario 4: SendPay is a financial company that provides its services through a network of agents and financial institutions. One of their main services is transferring money worldwide. SendPay, as a new company, seeks to offer top quality services to its clients. Since the company offers international transactions, it requires from their clients to provide personal information, such as their identity, the reason for the transactions, and other details that might be needed to complete the transaction. Therefore, SendPay has implemented security measures to protect their clients' information, including detecting, investigating, and responding to any information security threats that may emerge. Their commitment to offering secure services was also reflected during the ISMS implementation where the company invested a lot of time and resources.

Last year, SendPay unveiled their digital platform that allows money transactions through electronic devices, such as smartphones or laptops, without requiring an additional fee. Through this platform, SendPay's clients can send and receive money from anywhere and at any time. The digital platform helped SendPay to simplify the company's operations and further expand its business. At the time, SendPay was outsourcing its software operations, hence the project was completed by the software development team of the outsourced company. The same team was also responsible for maintaining the technology infrastructure of SendPay.

Recently, the company applied for ISO/IEC 27001 certification after having an ISMS in place for almost a year. They contracted a certification body that fit their criteria. Soon after, the certification body appointed a team of four auditors to audit SendPay's ISMS.

During the audit, among others, the following situations were observed:

1.The outsourced software company had terminated the contract with SendPay without prior notice. As a result, SendPay was unable to immediately bring the services back in-house and its operations were disrupted for five days. The auditors requested from SendPay's representatives to provide evidence that they have a plan to follow in cases of contract terminations. The representatives did not provide any documentary evidence but during an interview, they told the auditors that the top management of SendPay had identified two other software development companies that could provide services immediately if similar situations happen again.

2.There was no evidence available regarding the monitoring of the activities that were outsourced to the software development company. Once again, the representatives of SendPay told the auditors that they regularly communicate with the software development company and that they are appropriately informed for any possible change that might occur.

3.There was no nonconformity found during the firewall testing. The auditors tested the firewall configuration in order to determine the level of security provided by

these services. They used a packet analyzer to test the firewall policies which enabled them to check the packets sent or received in real-time.

Based on this scenario, answer the following question:

Regarding the third situation observed, auditors themselves tested the configuration of firewalls implemented in SendPay's network. How do you describe this situation? Refer to scenario 4.

A.

Acceptable, technical evidence is required to validate the operation of technical processes

B.

Unacceptable, the auditors should only observe the testing of system or equipment configurations and not test the system themselves

C.

Unacceptable, firewall configurations should not be tested during an audit since this can have an impact systems' operation

The purpose of a management system audit is to? Select 1

A.

Evaluate the performance of an organisation's management system

B.

Improve the performance of an organisation's management system

C.

Manage the performance of an organisation's management system

D.

Research the performance of an organisation's management system

You are an experienced ISMS audit team leader guiding an auditor in training. You are testing her understanding of follow-up audits by asking her a series of questions to which the answer is either "true* or 'false'. Which four of the following questions should the answer be true"'

A.

A follow-up audit may be carried out where nonconformities are major

B.

A follow-up audit may be carried out where nonconformities are minor

C.

The outcomes of a follow-up audit should be reported to top management and the audit team leader who carried out the audit where the nonconformities were initially identified

D.

The outcome of a follow-up audit could lower a major nonconformity to minor status

E.

The outcome of a follow-up audit could be a recommendabon to suspend the client's certification

F.

The outcomes of a follow-up audit should be reported to the individual managing the audit programme and the audit client

G.

A follow-up audit is required in all instances where nonconformities have been identified

Scenario 1: Fintive is a distinguished security provider for online payments and protection solutions. Founded in 1999 by Thomas Fin in San Jose, California, Fintive

offers services to companies that operate online and want to improve their information security, prevent fraud, and protect user information such as PII. Fintive centers

its decision-making and operating process based on previous cases. They gather customer data, classify them depending on the case, and analyze them. The company

needed a large number of employees to be able to conduct such complex analyses. After some years, however, the technology that assists in conducting such analyses

advanced as well. Now, Fintive is planning on using a modern tool, a chatbot, to achieve pattern analyses toward preventing fraud in real-time. This tool would also be

used to assist in improving customer service.

This initial idea was communicated to the software development team, who supported it and were assigned to work on this project. They began integrating the chatbot

on their existing system. In addition, the team set an objective regarding the chatbot which was to answer 85% of all chat queries.

After the successful integration of the chatbot, the company immediately released it to their customers for use. The chatbot, however, appeared to have some issues.

Due to insufficient testing and lack of samples provided to the chatbot during the training phase, in which it was supposed "to learn" the queries pattern, the chatbot

failed to address user queries and provide the right answers. Furthermore, the chatbot sent random files to users when it received invalid inputs such as odd patterns

of dots and special characters. Therefore, the chatbot was unable to properly answer customer queries and the traditional customer support was overwhelmed with

chat queries and thus was unable to help customers with their requests.

Consequently, Fintive established a software development policy. This policy specified that whether the software is developed in-house or outsourced, it will undergo a

black box testing prior to its implementation on operational systems.

Based on this scenario, answer the following question:

Based on scenario 1, the chatbot was unable to properly answer customer queries. Which principle of information security has been affected in this

case?

A.

Availability

B.

Integrity

C.

Confidentiality