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You are planning a landscaping project in a densely populated area. What considerations are needed for the community outside your property?

A.

Choose alternative energy sources to power outdoor lighting and security stations, decrease costs to your facility, and provide energy back to the grid, which will bring energy costs down to the neighboring community.

B.

Ensure that lights and basic security sounds (e.g., beeping noises at an outdoor security station) are not intrusive on daily living, but that they may also be used to alert the neighborhood, when such alerts are appropriate and of value (e.g., in an emergency).

C.

Use the brightest possible lights and loudest sounds (e.g., sirens) to prevent security issues at night to support the community in decreasing crime in that area and announcing emergency situations.

D.

Provide security staff to walk the perimeter of your property, checking for damaged lights or other security issues while maintaining communication with a dispatcher for emergencies while keeping a low profile in the neighboring community.

What tools would a project manager use or create to define the project team?

A.

Project schedule, corporate organizational chart, and human resources policy

B.

Work breakdown structure, project organizational chart, and responsibility matrix

C.

Task list, responsibility matrix, and the request for proposal that initiated the project

D.

Project budget, project schedule, and project organizational chart

What is the process of limiting a company's exposure to liability?

A.

Risk management.

B.

Risk avoidance.

C.

Liability management.

D.

Limited liability analysis.

What is a short-term projection of all income and expenses during a given period (usually one year)?

A.

Combined budgeting

B.

Fixed/variable budgeting

C.

Operational budget

D.

Capital budget

A company's CFO has instituted a new accounting system, whereby part of the facility management funding is distributed to each department. The facility manager will assess each department for rent, utilities, and services. What is the billing of these expenses called?

A.

Departmental distribution

B.

Allocation budgeting

C.

Chargeback

D.

Distribution costing

What are the three steps in conducting a risk assessment?

A.

Identification, analysis, and evaluation.

B.

Analysis, consultation, and review.

C.

Consultation, identification, and treatment.

D.

Likelihood, consequence, and rating.

During contractor evaluation, you discover their incident rate is below the industry average. What does this indicate?

A.

The contractor has a better reputation and focuses on customer satisfaction.

B.

The contractor has a robust financial balance sheet and is in good financial standing.

C.

The contractor has a safety program that focuses on reducing injuries and is followed in practice.

What series of ISO standards defines the requirements of an environmental management system that can be used by the organization to measure and document the organization's environmental impact?

A.

ISO 14001

B.

ISO 14021

C.

ISO 14025

D.

ISO 14024

You work for a facilities management service provider that wants to improve its service delivery processes and has decided to analyze its performance data. What advice would you offer regarding the data analysis exercise?

A.

Have an independent consultant analyze the data.

B.

Only analyze data that relates to subpar performance.

C.

Only analyze data that is less than twelve months old.

D.

Use the data that is valid and relevant.

What is one of the perspectives used by an organization when developing a balanced scorecard?

A.

Financial

B.

Management style

C.

Market trends

D.

Real Estate strategic plan