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Your client is frustrated that she is frustrated. She should have been over this mishap in her work a long time ago. She is talking very negatively about herself: "Why can’t I get over this..." The worst response is:

A.

Tell the client that you like her a lot and that she should not be so negative.

B.

Remind the client that coaching is forward-looking.

C.

Ask the client if she always is this negative about herself.

D.

Invite a reframe and say that sometimes people become frustrated when something is really important to them—might this be the case here?

Your client has identified a concrete action that they want to implement. To help them understand better what some possible results or learnings could come from this proposed action, the best response is:

A.

Give the client an exercise to write down a list of good possible outcomes.

B.

Remind your client that if this action succeeds, life will be much better.

C.

Ask questions around possible consequences or results of the implementation of this action.

D.

Ask your client to share some thoughts, remind them to think optimistically, and not focus on potential problems.

Which is typically specified as a responsibility of the coach in a coaching agreement?

A.

Describing the services the coach will provide to the client

B.

Determining what information is considered confidential

C.

Clarifyingthe conditions under which the coaching goals should change

D.

Specifying how long the coaching relationship will last

Which is a potential consequence of a coach breaching the ICF Code of Ethics?

A.

Recording another performance evaluation

B.

Retaking the credentialing examination

C.

Losing their ICF membership

D.

Completing 10 additional mentor coaching hours

Which best reflects the meaning of the term "conflict of interest" as it relates to the ICF Code of Ethics?

A.

The client has so many interests that it becomes a challenge to identify dear coaching goals

B.

The coach and the client cannot agree on what will serve as the client's best interest during the coi

C.

The coach serves one of their own interests that works against one of the client's interests

D.

The interests expressed by the client have the potential to work against the coach's plan for the session

After making initial progress between sessions, your client is now at a point where they are stuck and feel like they are moving backwards. The best response is:

A.

Tell the client that they need to stick to their decision and try harder.

B.

Ask the client questions about what this is helping them understand or learn about themselves, their process, or the situation.

C.

Remind the client that they will fail long term if they don’t have better support.

D.

After hearing the situation, kindly suggest what the client might be learning about being stuck.

If a coach believes that a client is at immediate risk for self-harm, what is the first step they should take?

A.

Try counseling the client

B.

Call emergency response services

C.

Talk with the client's family about getting help

D.

Discuss with a mental health professional

Nearing the end of a session, your client is still not quite sure what to do about a specific situation. You have the feeling that a similar experience that you have had in the past might be useful for the client. The worst response is:

A.

Tell the client that you have had a similar experience and you know exactly what they should do.

B.

Ask the client if you can tell them a story, and then ask them to share what is relevant in the story.

C.

Share your story and list the possible options your client can try.

D.

Share with the client that you have had a similar experience and enquire if the client would like to hear and see if anything in there may or may not be useful.

After your client has shared this pattern and has expressed a desire to change and come up with a plan to implement this change, the worst response is:

A.

Ask the client exactly what they want to do and when.

B.

Share with the client what you think the best next step would be.

C.

Discuss the barriers that the client will face in trying to change.

D.

Ask the client how they usually brainstorm or come up with new and fresh ideas.

Which action likely works best for coaches trying to ensure their behavior stays within ethical bounds?

A.

Reflect on personal behaviors that could lead to possible ethical breaches

B.

Ask clients to speak up if anything feels uncomfortable to them during a session.

C.

Learn from other coaches by asking them to share their experiences with ethical breaches

D.

Identify the appropriate contact information for self-re porting ethical breaches to ICF