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Which of the following evaluates actual performance, compares actual performance to goals, and takes action on the differences?

A.

Quality control

B.

Quality design

C.

Quality improvement

D.

Quality planning

People are MOST likely to be influenced by a leader's

A.

Passion and emotions.

B.

Statements and vision.

C.

Actions and behaviors.

D.

Style and personality.

Which of the following features would you likely find in an effective communication plan for a new strategic direction?

A.

Clear communication of what the organization wants to achieve

B.

An explanation of the tactics to be used to achieve the vision

C.

Evidence the communication plan was developed by consultants specializing in communication management

D.

Clear links between the overall strategic direction and individual compensation

Which of the following is generally included in the process of "cascading" an organizational strategy map?

A.

Review employee development plans and performance incentives

B.

Develop strategic objectives, performance measures, and strategic initiatives for business and support units

C.

Write vision and mission statements for each business and support unit

D.

Reorganize business and support units

Which of the following BEST describes organization strategy?

A.

Creates performance measures that can be used to encourage desired behaviors

B.

Shows how projects and programs are managed

C.

Exists to support pay-for-performance systems

D.

Translates an organization's shared vision of the future into action for all employees

Which of the following is the MOST important way for employees to view an organization's core values?

A.

A framework for feedback

B.

A guide to daily decisions

C.

An important part of the strategic plan

D.

A way to treat customers

Which of the following is an appropriate technique to ensure staff members have a greater chance of achieving their goals?

A.

Hire a consultant to assist in restructuring to achieve a flatter organization

B.

Assemble a coalition with a clear and simple message to encourage the masses

C.

Break the challenge into manageable parts and address the hurdles to strategy execution

D.

Build a top management team with strong functional skills that strives to create mutually beneficial outcomes

Design, control, planning, and improvement are the components of which of the following processes?

A.

Stewart cycle

B.

Quality management

C.

Strategic management

D.

Talent management

Which of the following is an essential element of any environmental scan?

A.

Long-term climate predictions

B.

Workload analysis

C.

Competitive analysis

D.

Management biographies

Which of the following actions should planners NOT take when they start falling behind on implementation?

A.

Re-assess the project schedule

B.

Renegotiate and deploy more resources

C.

Narrow the project scope

D.

Reduce stakeholder participation