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Which of the following is NOT a factor in intrinsic motivation?

A.

Remuneration or compensation plans

B.

Employee empowerment

C.

Job design

D.

Training

The entrance into the transportation industry of ride-sharing services (UBER, LYFT, etc ...) is an example of

A.

Successful market segmentation.

B.

A disruptive innovation.

C.

A winning brand strategy.

D.

An expensive product strategy.

How are key stakeholders identified?

A.

Consider the list of the board of directors

B.

Consider those who are most affected by and able to affect the outcomes

C.

Identify organization's highest lifetime value customers

D.

Identify the major corporate shareholders

Which of these actions should be taken first, if and when a strategic plan does not seem to be unfolding as expected?

A.

Demonstrate patience because change takes time.

B.

Make modifications to the strategic plan

C.

Restructure the internal advisory team.

D.

Determine the reasons for the plan not working.

Which of the following is MOST characteristic of the process of articulating an organization's competitive strategies?

A.

Depends on a thorough understanding of the organization and its environment

B.

Should be done annually

C.

Is primarily the role of a public relations department

D.

Can best be accomplished by issuing written descriptions

Which of the following questions is MOST critical because it leads to more effective thinking and planning?

A.

When?

B.

Why?

C.

Who?

D.

What?

Which of the following is NOT characteristic of key stakeholders?

A.

Stakeholders are uninterested in strategic plans

B.

Stakeholders can have an impact on the strategic plan

C.

Some stakeholders are more critical to change efforts than others

D.

Stakeholders are rightfully interested in the outcome of any change management process

The act of monitoring the activities an organization needs to execute to achieve its strategic objectives can be described as

A.

Oversight

B.

Budgeting

C.

Performance management

D.

Change management

To improve the likelihood that a plan will be followed, it must be

A.

clear and executable.

B.

intelligent and worthwhile.

C.

interesting and engaging.

D.

comprehensive and far-reaching.

Who must have the skills necessary to implement the strategic planning initiative?

A.

Customers

B.

Change agents

C.

Board of directors

D.

Stakeholders