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The most significant benefit of measuring the results of a training program is knowing:

A.

How the training affected organizational performance

B.

How the training changed the participant’s behavior

C.

That the participant was satisfied with the training

D.

That the participant actually learned a new skill

If an employer determines that English competency is a business need, at what point can the requirement be added to job descriptions?

A.

Six months after notifying employees of the change

B.

Immediately for new hires

C.

On determination of the employees who do not meet the requirement

D.

After an English-as-a-second-language (ESL) course is offered to existing employees

In the absence of ethics programs, employees are most likely to make decisions based on:

A.

Their history with the organization

B.

Pressure from customers and clients

C.

The negative consequences of non-compliance

D.

Observing how peers and superiors behave

When business strategy shifts, which of the following is HR’s immediate focus to facilitate the change? (Select TWO options.)

A.

Legal and regulatory policy documentation

B.

Staffing models aligned with future needs

C.

Metrics of individual, team, and organizational success

D.

Prioritization and resource allocation toward organizational goals

E.

Learning and development opportunities for internal employees

An organization receives the following job analysis results. Which of the following actions should the organization implement to improve job satisfaction? (Select TWO options.)

Dimension (Score 1–5, 5 being high)

Skill Variety: 3

Task Identity: 2

Task Significance: 4

Autonomy: 2

Feedback: 3

A.

Offer a rotation program

B.

Implement a mentoring program

C.

Align to the mission and strategy

D.

Expand the position's scope and depth

E.

Increase individual latitude and discretion

The best action for HR to take when addressing disparities found in a pay equity audit is:

A.

Promote underrepresented employees

B.

Establish compensation benchmarks

C.

Take immediate steps to close gaps

D.

Increase the use of diverse hiring sources

A professional development plan for a high-potential employee must include: (Select TWO options)

A.

Clear timeline

B.

Needs assessment

C.

Demographic analysis

D.

Current job description

E.

Adverse impact analysis

When developing a job enrichment strategy, what is the most critical component to consider?

A.

Budget commitment

B.

Outsourcing options

C.

Employee autonomy

D.

Supervisor oversight

When first attempting to change an organization’s culture, it is most important to focus on:

A.

The external competitive environment

B.

The steps needed to initiate the change

C.

The reasons why the change is warranted

D.

Metrics to measure the success of the change

What is the primary challenge HR leaders will continue to face as new technologies emerge?

A.

Data security and management

B.

Recruiting costs and engagement

C.

Limited customization of cloud solutions