Free Practice Questions for HRCI PHRi Exam

End-user participation enhances system acceptance by addressing actual user needs, and it ensures accurate requirements are gathered for development. HRCI supports involving end-users to improve system usability and acceptance, ultimately enhancing HRIS success.

Discussing with the employee how to handle the announcement allows them to address concerns directly and fosters open communication. HRCI advises that handling sensitive issues like demotion with transparency and empathy helps support employee morale and fosters a respectful workplace culture.

Here is the correct matching for each HR tool with its corresponding description:

Focus Group Discussion→ Examines specific topics to determine satisfaction at work

Engagement Survey→ Measures employee feelings related to their pay and responsibilities

Stay Interviews→ Used to determine what motivates employees to continue working for an organization

Step-by-Step Explanation

Focus Group Discussion: This tool involves gathering a small group of employees to discuss specific topics in depth. It helps HR understand employee perspectives on certain issues or areas of satisfaction and dissatisfaction at work.

Engagement Survey: Engagement surveys are used to gauge overall employee sentiment regarding various aspects of their job, including pay, responsibilities, and work environment. This tool helps organizations measure the level of employee engagement and areas for improvement.

Stay Interviews: Stay interviews focus on understanding why employees choose to remain with the organization and what factors motivate them to continue. These interviews provide insights into retention drivers and potential areas for organizational improvement to retain talent.

Implementing programs like flexible working hours and allowances for specific life events enhances the employee value proposition (EVP), making the organization more attractive to current and potential employees. HRCI highlights the importance of a strong EVP in improving employee satisfaction, engagement, and retention.

Job enrichment involves increasing the depth and responsibility of a job, which can lead to greater employee engagement and motivation. HRCI defines job enrichment as a strategy to enhance job satisfaction by allowing employees to take on more challenging tasks and develop their skills.

Employee engagement surveys are an effective way to understand turnover causes, as they provide direct feedback on job satisfaction and workplace culture. HRCI emphasizes using surveys to capture employee sentiments and identify areas for improvement, particularly in organizations that prioritize innovation and employee input.

Employment records are crucial for compliance with legal requirements, such as documentation for hiring, terminations, and employee history. HRCI underscores the importance of accurate record-keeping to ensure compliance with labor laws and protect against potential legal issues.

Here is the correct matching for each HR function with the associated type of document:

Benefits→ Tuition reimbursement application

Payroll→ Court-ordered deductions

Employment→ Education verification

Training and development→ Skills inventory form

Performance appraisals→ Employee progress report

Step-by-Step Explanation

Benefits: Documents related to benefits often include applications and forms for various employee perks, such as tuition reimbursement. The tuition reimbursement application is associated with the Benefits function as it falls under employee benefits management.

Payroll: Payroll documentation includes information regarding deductions, taxes, and other financial records. Court-ordered deductions (such as garnishments) are processed through payroll, making it a key document in this area.

Employment: Employment-related documents verify an employee’s qualifications and credentials. Education verification is a standard document used in the hiring process to confirm an applicant’s educational background.

Training and Development: This HR function involves tracking and managing employee skills, training programs, and development plans. A skills inventory form is used to document the skills of employees, making it relevant to training and development.

Performance Appraisals: Performance appraisals involve assessing and documenting an employee’s work performance. An employee progress report is part of this function, as it provides feedback on performance and areas for improvement.

Creating an action plan helps employees outline how they will apply new skills to their jobs. Action plans provide a structured approach, making it easier for employees to implement what they’ve learned. According to HRCI, action plans are essential in ensuring training effectiveness, as they provide clear, step-by-step guidelines for skill application.

Wellness programs aim to improve employee health and reduce illness, thereby lowering health care costs for the organization. HRCI explains that wellness initiatives can lead to healthier employees, reducing both absenteeism and overall health-related expenditures.