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Six Sigma strives to have a process operate at 99% efficiency.

A.

True

B.

False

Automation can increase quality by minimizing the instances of human error.

A.

True

B.

False

______________helps organizations leverage processes to achieve their goals and be successful.

A.

Pert Chart

B.

Statement of work (SOW)

C.

Flow chart

D.

Business process management

As long as you have a vision of where your company should be, you will be successful. Sharing this vision is not important.

A.

True

B.

False

Which philosophy was primarily developed by Toyota manufacturing experts?

A.

Lean

B.

Business Process Improvement

C.

Six Sigma

D.

Service Management

______________ benefit an organization because they help to build a clear picture of what is expected.

A.

Business rules

B.

Business ethics

C.

Business process

D.

Business intelligence

The diamond symbol in flowchart process mapping means

A.

A decision is to be made

B.

Another step in the process

C.

Indicates direction

D.

Indicates the start of the process

Which two of the following are the Six Steps of Business Process Improvement? (Choose two)

A.

Know the Customer

B.

Know the Standards

C.

Know the Business

D.

Access the Process

Jidoka means error-free production.

A.

True

B.

False

Process mining is a tool that analyzes processes through event logs.

A.

True

B.

False