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Which of the following will help eliminate distractions caused by the presenter?

A.

Providing name cards on the tables before class begins

B.

Removing the coffee pot and tea pot from the room before the class begins

C.

Removing all coins and keys from pockets

D.

Creating all flip chart pages ahead of time

When would a hypothetical question be MOST appropriate?

A.

During the course evaluations

B.

During the course introductions

C.

During a lecture on facts and figures

D.

During a discussion about a procedure

In an attempt to inject humor into the course, an online instructor wants to ensure that students know the intent of a comment. Which of the following could the instructor use to convey this sentiment? (Select TWO).

A.

Put the comment in all capital letters, indicating humor.

B.

Remove any references to race, religion, or gender.

C.

Refer only to a fictitious race or religion.

D.

Single out a learner who has a good sense of humor.

E.

Use an emoticon at the end of the comment.

When administering an open book quiz on vocabulary words, a student brings each question to the instructor for clarification. This need for constant feedback is a:

A.

way to get the correct answers before the other students.

B.

method of confirming the intelligence of the instructor.

C.

distraction so other students in the class can cheat.

D.

sign that the student has not fully grasped the information.

An instructor is preparing to teach a course at an organization. The course has a lot of slides, but the instructor has been told that there will be no overhead projector available. Which of the following would be the BEST way to proceed?

A.

Delay the class until proper arrangements can be made

B.

Cancel the class

C.

Prepare to teach without any visual aids

D.

Prepare handouts of the slides

A learner consistently is competing with the trainer on the upgraded methods of performing the same tasks. The trainer is using the methods laid out within the course materials, and the learner is using previous experiences. Which of the following is the BEST method to control the learner’s contributions?

A.

Contact the training manager to have the learner removed from the course.

B.

Show the class where the learner’s comments are incorrect.

C.

Engage in a debate with the learner on the correct methods.

D.

During a break privately explain the objectives of the course.

An instructor is told by an organization that its employees are not happy about having to attend this training. Which of the following should the instructor do on the first day of class?

A.

Use a variety of activities that will quickly engage the students.

B.

Train the students only on the content in which they are interested.

C.

Convince management to delay the training until employees are committed to the training.

D.

Ask the students why they do not want to attend and then make adjustments accordingly.

After viewing a tradeshow demonstration, the trainer has been asked to develop a course highlighting the major points. Which of the following MUST be included when converting a demonstration into a training course? (Select TWO).

A.

The number of learners taking the course.

B.

Opportunities for students to contribute to the class.

C.

Comparing and contrasting upcoming local events.

D.

Additional content at the trainer’s discretion.

E.

Real-world examples of practical applications.

Which of the following would BEST stimulate student interest in a topic?

A.

Conducting a debate on the topic’s validity

B.

Presenting slide shows on the topic

C.

Watching a movie on the history of the topic

D.

Listening to real-life experiences on the topic

The MOST effective way to encourage a learner is to:

A.

use non-verbal communication.

B.

provide a course overview.

C.

ask direct questions.

D.

provide positive feedback.

An instructor uses learner information gathered at the beginning of the course within delivery. This is an example of:

A.

personalizing the course.

B.

summarizing the learners’ skills.

C.

evaluating performance.

D.

surveying the class.

Which of the following would be the MOST likely response to a student arriving late to class?

A.

Inform the student of the location in the materials and which objective the class is currently covering.

B.

Make the student wait until the next break of class before allowing them entry into the room.

C.

Let the student discuss with a neighboring classmate the current learning objective.

D.

Make the late student stay after class to cover what was missed.

An instructor has determined that a particular student is a visual learner. Upon completing a lesson, the student is asking a lot of questions and not fully comprehending the material. Which of the following would be the BEST way to help the student?

A.

Have another student try to explain it to the student

B.

Draw an illustration on the board

C.

Review the main lecture points again

D.

Have the student perform an action from the lesson

A trainer is giving a session on a new system implemented company wide. The trainer has determined that this audience is more visually centered. Which of the following techniques would be BEST to use in the transfer of knowledge?

A.

Availability of a mentor

B.

Have the students perform the task

C.

Written narrative of the steps to perform the task

D.

Video of an individual performing the task

While holding a company-wide virtual training session, several students are having issues accessing a company-hosted website needed for the session. Which of the following actions should the trainer have the students take?

A.

Have students contact their network support about the website.

B.

Have students restart the virtual session and connect to the website.

C.

Have students contact the company’s Internet provider about the website.

D.

Have students contact the website’s tech support.