A sales trainer must distinguish and illustrate the advantages the training client’s brand of equipment offers over a competitive brand’s paper path. In the absence of the competitive machine, which of the following will BEST convey the importance of this key advantage to the learners?
A number of new hires need to receive training on emerging technologies. An instructor has conducted a needs assessment and realizes that the learners all have varying degrees of experience. Which of the following is the BEST way for the instructor to begin the course?
While preparing for a class, an instructor discovers some missing information from the course materials. Which of the following would the instructor MOST likely do?
A student contacts an online instructor with news that the student’s house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO).
Which of the following would be the BEST solution for determining the emotions of a virtual class?
A successful training session comes from achieving the goals of the instruction and which of the following?
During an online course, a trainer posts discussion questions each week. During the trainer’s review of the students’ discussions at the end of the week, the trainer notices many of the posts are off topic. Which of the following actions should the trainer perform?
Which of the following would a trainer do if a student explained that they needed to have their phone because their child was ill and they might have to answer a phone call?
The IT department has purchased some content and developed a training program that is content rich. The lessons are modular with assessments at the end of each module. Often times, the training does not meet the completion deadlines because of response times. Users have to repeat the assessments until they receive a passing grade. Which of the following would be the GREATEST concern in respect to learners’ completion and retention?
Which of the following accommodation options would be BEST for disseminating handouts and job aides prior to a company-wide training session?
A slide presentation is heavy in details for a hands-on, mechanical setup for the launch of a new product. The MOST effective support resource is:
Which of the following is MOST important in the chat area of a virtual course?
An instructor wants to monitor the progress of students in an online course. Which of the following types of questions challenges student retention?
One way to develop constructive competition between groups is by:
During a training session the trainer notices several students in the class are not taking notes but are marking hashes on their papers as if counting. Which of the following actions should the trainer take?
