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A trainer is contracted to deliver a course. The client requires strict adherence to the course material as written. The trainer finds multiple areas of information to be missing. Which of the following should the trainer do? (Select TWO).

A.

Discuss the missing material with the client

B.

Teach the material as-is per the contract

C.

Add additional material into the class as needed

D.

Create an end-of-class handout with additional information

E.

Purchase additional content from another vendor

An instructor is leading a virtual class when several learners start having significant bandwidth issues that cause them to drop out of the live session. Which of the following represents the BEST solution to the problem?

A.

Inform the learners that most of the same material will be covered in the next class session.

B.

Have the learners watch a recorded session of the class.

C.

Request that those learners with bandwidth issues be moved to an in-person live class,

D.

Cancel the current session and schedule a make-up class.

An instructor is facilitating a week long course. It has become clear to the instructor that the majority of the learners lack motivation, evident by their lack of effort and willingness to contribute when prompted. Which of the following would BEST provide the learners assistance to achieve success? (Select TWO).

A.

The instructor should incorporate more visual aids during instruction in order to improve the level of interest.

B.

The instructor should encourage the learners to repeat the course when they are ready to participate.

C.

The instructor should schedule a meeting with each individual learner to discuss the lack of effort,

D.

The instructor should adjust the instructional approach to better meet the learner backgrounds and skill sets

E.

The instructor should assign relevant practice and offer positive feedback where appropriate

For this question, decide whether the action makes it likely or unlikely that an instructor will achieve the goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.

GOAL: To employ instructional techniques appropriate to methods and instructional situations prescribed

ACTION: At the completion of each of the courseware's modules, the instructor lists additional reference materials and suggests additional exercises for the students.

A.

Likely, because the offering of additional learning exercises extends the learning concepts detailed in the courseware

B.

Likely, because the instructor is using experience with the courseware to supplement where necessary.

C.

Unlikely, because the instructor is relying on student motivation rather than instruction techniques.

D.

Unlikely, because the offering of additional material would be of little relevance to the students.

Upon answering a learner's question an instructor should then:

A.

Review the section that has just been covered

B.

Validate that the learner has understood and is ready to continue

C.

Proceed to the next section assuming that there are no further questions

D.

Elicit further questions from the class as a whole

An instructor notices that the course participants are sluggish, engaging in side conversations and appear somewhat distracted. Which of the following should the instructor do to reengage the learners? (Select TWO).

A.

The instructor should give a quiz to see if the learners retained information so far.

B.

The instructor should use an energizing activity as a redirector.

C.

The instructor should tell the learners why it is important to pay attention at all times

D.

The instructor should give the participants a break.

E.

The instructor should report their behavior to management

Trainees reported that a trainer's innovative use of media greatly enhanced their ability to understand course content. Which of the following audiences is MOST likely to need this information?

A.

The company that pays to have its employees trained

B.

The person who schedules trainers

C.

The instructional designer

D.

The other trainers who teach the same course

A company is preparing to roll-out a training course on advanced accounting skills. The company has asked a contract instructor to facilitate the course. The instructor has no background in accounting. Which of the following should the instructor do?

A.

Ask to team teach the course with an expert

B.

Accept the offer contingent upon six weeks of preparation time

C.

Decline the offer based on lack of knowledge of accounting principles

D.

Accept the offer and learn the content by observing accounting experts

An instructor gives several tests over the course of the class. The tests given should focus on:

A.

The prerequisites of the course

B.

The syllabus objectives

C.

Knowledge learned

D.

Objectives covered

An instructor has introduced a new module with a short lecture, discussion, and a demonstration of the procedure the learners are expected to perform. While moving around the room to observe, the instructor sees several groups making the same error. Which of the following is the BEST response?

A.

Separately inform each group what they are doing wrong and how to correct it.

B.

Continue observing the groups letting them discover the error and how to correct it.

C.

Give hints to the groups making the error to help them correct it.

D.

Get the attention of the class to clarify everyone's understanding of the procedure.

During a break several learners are in the room joking about the facility and ask the instructor their opinion of the facilities. Which of the following describes how the instructor should respond?

A.

Remove the learners from the course for their unprofessional behavior.

B.

Correct the learners for joking about the facilities and remind them about professional behavior.

C.

Join the conversation and avoid negative comments about the facilities.

D.

Join the conversation and joke about the facilities.

A contract instructor is preparing training materials for a corporate client. The corporate client has supplied standardized material, but wishes to tailor it for their particular needs. Which of the following steps would BEST address this situation?

A.

Use the standardized material and supply the learners with supplemental visual aids,

B.

Modify the standardized materials as necessary to suit the expectations of the corporate client.

C.

Use the standardized material and explain how this material will be sufficient to meet their needs

D.

Ask the corporate client to supplement the material after the class.

The Human Resources department is conducting a class for new employees when the air conditioning stops working. Which of the following should the instructor do FIRST?

A.

Report the incident to the maintenance department

B.

Tell the employees it is not unbearable and continue with the course

C.

Cancel the class and reschedule the class for another time.

D.

Continue on with the instruction ignoring the temperature issue.

When an instructor is trying to gather information from learners about a subject, which of the following question types can be asked?

A.

Closed-ended

B.

Open-ended

C.

Clarifying

D.

True/false

An instructor has a class of learners who are required to attend. Most of the learners are not paying attention or participating. Which of the following will increase the level of learner motivation?

A.

Explain to the learners that the material is really interesting and they might want to pay attention.

B.

Ask the learners if there is something more relevant they would prefer to learn.

C.

Explain to the learners the skills they learn by taking this class could lead to career benefits.

D.

Explain to the learners that they are only in class for a few days, and to make the best of it.