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During a lecture, an open-ended question is given to the class. A learner responds with an answer that is not completely correct. Which of the following would be the BEST way to give the learner the correct answer?

A.

Explain to the learner that the answer was wrong, and then go through the correct answer. While explaining the incorrect answer, point out where the learner was wrong.

B.

Repeat the learner's response, while explaining the areas of the question that were wrong, then asking the learner if they would change the answer to the correct response.

C.

Focus on the parts of the answer that were correct. Next explain those aspects that were incorrect. Afterward, repeat those parts that were correct.

D.

Ask another learner to explain why the answer given was incorrect, then repeat the learner's response. Ask the class to give other examples as to why this is incorrect.

Before instructing a class, the instructor receives information on the students’ experience levels and realizes there are several experienced students along with several beginner students. Which of the following would be the BEST way to arrange student seating?

A.

Mix in the more experienced students with the less experienced students

B.

Keep the more experienced students together

C.

Disregard the experience level and arrange students alphabetically

D.

Make sure the less experienced students are in the back of the classroom

There are several students in a class with similar special needs. Which of the following would be LEAST likely to be considered proper accommodations for their needs?

A.

Read the directions and questions aloud to those students

B.

Allow an aide to stay with and encourage the student

C.

Allow the student to take the test with the student's textbook and notes

D.

Give the test over several short periods

After covering a topic, a trainer asks, “What is the third step of the process?” The trainer waits a few seconds and then asks a particular learner to answer the question. This particular approach is an example of which of the following types of questions?

A.

Overhead-direct question

B.

Open question

C.

Direct question

D.

Overhead question

An instructor is delivering a distance learning class and the instructor is informed that some of the student's computers do not have sound cards. Which of the following should the instructor do?

A.

Set up conference calls with the learners so they can participate in the class.

B.

Buy inexpensive sound cards and ship them to the student's locations.

C.

Pre-record the lectures and make them downloadable from the virtual classroom.

D.

Have the other learners take notes on the lectures and send the notes to the learners who do not have sound cards.

When delivering a class for a group that contains primarily kinesthetic learners, it is important to:

A.

Let each participant tell their own story about how they have applied the course content.

B.

Share many examples of how the content should be used.

C.

Allow for sufficient practice time.

D.

Have the participants brainstorm ideas for content application.

A few learners are eager to volunteer when questions are asked of the group; however, these learners consistently provide incorrect answers. Which of the following would be the BEST action for the instructor to follow in this situation?

A.

Review basic concepts with entire group

B.

Provide constructive feedback

C.

Suggest peer tutoring

D.

Avoid calling on those learners

An instructor is delivering a course session that has a large amount of content and the allotted delivery time is short. Which of the following question types is BEST for this situation?

A.

Probing

B.

Closed-ended

C.

Higher order

D.

Open-ended

An instructor arrives at a remote classroom site about an hour before class begins only to find the wrong student material (e.g. books) has been shipped. Which of the following is the BEST course of action for the instructor to take?

A.

Contact the publisher/vendor to receive permission to reproduce the first day's materials.

B.

Cancel the class as the right material has not arrived.

C.

Contact the site administrator about dismissing the class for the day and compress the material into the remaining days.

D.

Use past material from another course for the first day and catch up during subsequent days.

After class introductions the instructor defines objectives and the expected timeline. Some learners have a different expectation of the class. Which of the following is the BEST response?

A.

Contact the course designer and ask to send new objectives that meet learner's expectations.

B.

Provide resources for learners to go beyond the class objectives.

C.

Ask the learners to design the objectives for the course.

D.

Reconcile any discrepancies between the objectives and the expectations.

In order to understand and answer a learner's question, an effective active listening technique would be to: (Select TWO).

A.

Refer the question to another learner.

B.

Repeat the question back to the learner.

C.

Ask the learner if the question was answered.

D.

Answer the question immediately.

E.

Quiz the learner on the material.

The learners in a class have limited knowledge and experience with the material being presented. The instructor wants to ensure the learners are paying close attention. Which of the following will accomplish this task?

A.

Use closed-ended questions to not intimidate any of the learners.

B.

Use interesting questions to make the material significant.

C.

Tell them that their performance will be reported at the end of the session.

D.

Change the course to all labs so learners stay focused.

An instructor arrives for a lab class with twelve laptops. The contact takes the instructor into a conference room that contains one large table and twelve chairs. There are no visible outlets in the room. Which of the following should the instructor do?

A.

Request assistance to locate outlets or for an extension cord to be run into the room.

B.

Instruct the learners at the beginning of the class that laptops will not be used in the course.

C.

Run the class on battery power using the laptops as minimally as possible.

D.

Select a different room that accommodates twelve learners and has visible outlets.

An instructor covering industry specific material asks the learners in the class if they believe whether a specific regulation that has been passed will help their industry, hurt it or essentially have no effect. Which of the following question types is the instructor asking?

A.

Higher order

B.

Hypothetical

C.

Open-ended

D.

Closed-ended

Which of the following methods encourages learners to resolve their own inquiries?

A.

Hypothetical questions

B.

Guiding questions

C.

Direct questions

D.

Closed questions