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A contractor is conducting training for a company. After arriving, the contractor realizes that the room assigned for training is missing a required element (e.g. projector, screen, etc.). The contractor is frustrated because the client was aware of the needed equipment in ample time. Which of the following is the FIRST course of action?

A.

Cancel the training

B.

Notify the appropriate people

C.

Teach the course

D.

Delay the training

During the introduction to the course material, the trainer realizes that the students do not have the required prerequisite knowledge. Which of the following courses of action should the trainer take?

A.

Inform the students they do not have the prerequisite knowledge and cancel the course.

B.

Prepare supplemental materials to cover the prerequisite knowledge.

C.

Spend the first day covering the prerequisite material and drop the last day's material from the class.

D.

Let the client know the students will not be able to learn the material and the trainer should not be blamed.

A learner asks a trainer a question about a topic area that is related to the course. The trainer has no knowledge on the topic area. Which of the following are the BEST ways to respond to the question? (Select TWO).

A.

Redirect the question to the class.

B.

Research the question over a break, and then provide an answer.

C.

Discuss how that topic is outside the scope of the class.

D.

Provide an answer that sounds plausible.

E.

Admit lack of knowledge on the topic and move on with the class.

Which of the following are reasons trainers compile an end-of-class report? (Select TWO).

A.

To document any disciplinary issues that arose with training personnel

B.

To document any modifications the trainer made from course design

C.

To evaluate the success of course design

D.

To protect the trainer from participant formal complaints

E.

To evaluate the competence of the course designer

A trainer has just completed a content rich asynchronous training session for a live, formal class and virtual audience. Which of the following methods would be BEST to support their learning when returning to their offices?

A.

Provide the class with the instructor’s contact information

B.

Designate a time after the session for individuals to print the training manual

C.

Have the group exchange contact information and emails

D.

Provide support documentation via the web

A trainer has just completed instruction on a seven-step process. Which of the following questions test for learner understanding? (Select TWO).

A.

How many steps are in the process?

B.

What are the steps in alphabetical order?

C.

What would be the eighth step?

D.

What is your favorite step?

E.

What is the fourth step of the process?

F.

Why are there not nine steps?

A learner is frequently distracted. When the instructor asks a question the learner appears confused. Which of the following is the BEST assessment of the learner's behavior?

A.

The learner is disturbing the group and should be removed.

B.

The learner is displaying negative behavior and needs to be reprimanded.

C.

The learner would benefit from additional explanation and clarification.

D.

The learner may not be interested in the subject being discussed.

Prior to delivering a course, a trainer should consider which of the following? (Select TWO).

A.

Ways to take shortcuts in the delivery of the course

B.

Areas that may cause confusion or resistance

C.

Areas to sell the learner on more training

D.

Real world examples of the content

E.

Challenges with the development of the instructional materials

F.

A way to rewrite the content of the course

A trainer is reluctant to teach a virtual course because the classroom course has interaction and sharing of ideas between students. Which of the following virtual tools should the trainer use to provide interaction?

A.

Online quiz

B.

Online discussion

C.

Emails

D.

Recorded lecture

Which of the following is likely to be appropriate during a non-virtual class?

A.

Verifying the IT department has provided enough WAN links for the asynchronous students

B.

Preprinted papers that supplement materials from the courseware

C.

Connecting the camera so the remote students can see the trainer

D.

Helping remote students to log in

An instructor asks a learner a question. The learner's response confuses some of the other learners. Which of the following would be the BEST action for the instructor to take?

A.

Ask the learner to repeat the response.

B.

Ask other learners what they think about the response.

C.

Restate the question again to the same learner.

D.

Ask clarifying questions about the response.

A class is comprised of highly visual learners. Which of the following techniques would BEST reiterate facts and details for memorization?

A.

Closed-ended, random, but direct question and answer, requiring multiple repetition for the same answers.

B.

Role play that includes scenarios illustrating the effect of the facts in the real world.

C.

Instructor recites scenarios illustrating the effect of the facts in the real world.

D.

Learners provide answers to questions on the instructor's presentation slides.

Which of the following allows the trainer to evaluate student progress easily and quickly?

A.

Develop exams for the course using recognized and objective measurement principles.

B.

Periodically ask students open-ended questions.

C.

Ask students about the progress of the student next to them.

D.

Require students to mark off a checklist of objectives once each is thoroughly mastered.

A student emails an instructor with an entire life story of why assignments are being turned in late. The instructor suspects that the student simply lacks motivation. Which of the following is the BEST option for the instructor?

A.

Sympathize with the student and explain why late assignments cannot be accepted.

B.

Give the student extended time to complete the missing assignments.

C.

Refer the student to the school's Student Services department.

D.

Promise the student extra credit points for each assignment turned in on time.

While teaching a block of content, the instructor notices several students who appear to be confused. Which of the following is the BEST way to confirm the observation?

A.

Ask questions about the material

B.

Start the lesson over

C.

Review the objectives

D.

Ask the assistant instructor to review the material