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During an exercise an instructor notices a learner that is avoiding eye contact and not working. Which of the following actions should the instructor take?

A.

Directly ask the learner during the exercise if there is a problem.

B.

Discreetly go over to the learner and ask if help is needed.

C.

Call on the learner to answer a question.

D.

Ask an advanced learner to assist this learner.

An online exam has just begun in a classroom setting. The instructor notices that a student has not started the exam and is avoiding eye contact. The student is MOST likely:

A.

Cheating

B.

Confused

C.

Angry

D.

Focused

An instructor is conducting a virtual classroom session that also includes a chat room. A learner becomes confused and sends the instructor an irate private message. Which of the following would be the BEST response to the situation?

A.

Use the administrator control panel in the virtual classroom client to cut off access for the irate user until the learner is calm.

B.

Send the user a private chat message explaining the concept better and add a positive emoticon to calm the learner.

C.

Reply to the class and ask the class to use appropriate netiquette when responding to any messages.

D.

Rephrase the comment into an anonymous question in case other learners are confused and discuss as a group.

A trainer arrives onsite and prepares for class. The trainer should review which of the following items?

A.

Job openings within the clients’ organizations

B.

The course evaluation form

C.

Local events and activities

D.

The dress code for the class

An instructor is leading a class that has multiple purposes in the industry. The learners come from different disciplines and technical backgrounds. Which of the following will BEST assist the instructor in conducting a successfulcourse?

A.

Treat the learners as a homogenous group to avoid any bias.

B.

Follow the syllabus as closely as possible.

C.

Inquire as to the learners' objectives and expectations.

D.

Separate learners into different groups aligned with their particular disciplines.

In a virtual classroom, prior to the start of class, the trainer should:

A.

contact the students to establish a social presence.

B.

start all communication at the pre-defined time to set expectations.

C.

meet with the students in person to cover the format of the training.

D.

ensure the students’ environment is conducive to learning.

When planning to deliver an online course, the trainer MUST make time for:

A.

Constructive feedback on the materials.

B.

Keyboard shortcuts in applications.

C.

Rude and disrespectful comments from learners.

D.

Explanations of the emoticons used in the course.

An instructor takes a negative stance on a course topic. Using concepts learned in the course, learners are asked to debate why the instructor's position is faulty. This strategy will:

A.

Cause anger and frustration.

B.

Create opportunities for learners to contribute to the discussion.

C.

Confuse the learners.

D.

Encourage resourceful learners to answer their own questions.

Which of the following BEST explains why a trainer needs to evaluate student performance?

A.

To determine improvements that need to be made

B.

To provide intrinsic motivation to the students through grades

C.

To gauge the amount of training that occurred over the course

D.

To measure the amount of learner participation throughout the course

During a training course, the instructor notices that there are errors on some of the materials issued to learners. Which of the following should the instructor do NEXT?

A.

Blame the quality control department.

B.

Delay the class to inform the training center manager of the errors.

C.

Disregard the errors and continue with the course.

D.

Make corrections to the material as the course progresses.

Which of the following represents an objective evaluation of a learner?

A.

A multiple-choice exam

B.

An essay exam

C.

A five-page annotated paper

D.

A short-answer exam

Which of the following is the MOST effective instructional media to offer trainees to keep them engaged during instruction?

A.

Survey

B.

Activity handouts

C.

Instructor’s guide

D.

Website

At the beginning of a course that the trainer is presenting for the first time, the trainer should:

A.

explain the mandated courseware is not the trainer’s choice.

B.

ask the students to fill out the trainer evaluation.

C.

ask the students to introduce themselves.

D.

ask the students to return the next day because the trainer is not prepared.

An instructor just finished discussing a topic. Afterwards, one of the learners displays uncertainty with their body movement. Which of the following is the MOST likely action the instructor should take NEXT?

A.

Check with the learner to see if further clarification is needed.

B.

Review the topic again and continue with the training.

C.

Review the topic again to ensure all learners understand the content.

D.

Inform the learner that any concerns will be addressed at the end of class.

In an economics lecture, the instructor wants to illustrate that, theoretically, a situation could never happen. Which of the following hand gestures would be MOST effective in making this point?

A.

Right hand moving parallel to the floor

B.

A fist with the index finger extended upward

C.

Using both hands out front, palm to palm and spreading them slowly apart

D.

A closed fist