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The BEST way to get learners to contribute to a discussion is to:

A.

Listen to what the learners are saying.

B.

Provide handouts to learners.

C.

Set expectations at the beginning of the course.

D.

Encourage learners to ask questions.

An instructor is approached by a learner that expresses fear that they will not properly understand the material and may lose their job. This fear is preventing the learner from participating in the course. Which of the following is the MOST reasonable course of action for the instructor to take?

A.

Tell the learner that their fears are unfounded and to relax.

B.

Inform the learner they will receive from the course what they put into it.

C.

Remind the learner that the course is designed for their level and they should do fine.

D.

Offer to speak to the learner's supervisor.

A trainer uses a humorous anecdote that they often use at a certain point in the material. After telling the story, the trainer senses a change in facial expression and body language from one student. Which of the following isthe MOST appropriate action for the trainer to take?

A.

On the next break, ask the student privately whether the anecdote was effective

B.

Ask for a show of hands of those who did not like the anecdote

C.

Approach the student immediately and ask if everything is alright

D.

Call an impromptu break and ask what the student thought about the anecdote

During a virtual class the instructor has a learner that seems to be growing increasingly confused and now has questions that are distracting the rest of the class. Which of the following is the BEST course of action for the instructor to take?

A.

Inform the class that they need to move on to new material.

B.

Take the learner's questions into private chat.

C.

Use the learner's questions to reinforce the material for the entire class.

D.

Recommend the learner seek outside tutoring.

The instructor asks the learners for practical examples of how skills they are learning in the course relate to their jobs. This is an example of the instructor soliciting:

A.

Content expertise

B.

Preferred media

C.

A frame of reference

D.

Delivery methods

Which of the following should an instructor be sure to include in the introduction of a beginner's class?

A.

The instructor evaluation form

B.

The course evaluation form

C.

The employment opportunities

D.

The outline for the first lesson

A company is hosting a major training event which several other companies have been invited to attend. The instructor is onsite and has already started the training. All of a sudden, the fire alarm goes off and everyone is instructedto leave the facility. After a 30-minute delay, everyone is instructed to reenter the building. Which of the following actions is the BEST way for the instructor to get the training back on schedule?

A.

Keep the learners 30 minutes longer to make up the training

B.

Reschedule the training for another day

C.

Continue the training as scheduled and do not make it up

D.

Adjust the schedule to allow 30 minutes for lunch instead of one hour

From the surveys, which of the following measurement tools will give the trainer the MOST meaningful assessment on how successful a course was to a particular audience?

A.

True/false questions

B.

The Likert scale

C.

Open-ended questions

D.

The comment section

During a lunch break, several learners state the classroom is too cold. Which of the following should the instructor do FIRST?

A.

Survey the comfort level of the learners in the class.

B.

Continue on with class and ask the learners to wear more layers the next day.

C.

Assure the learners that the class will end on time, and that the temperature is not that extreme.

D.

Contact the facilities manager for the class and ask that the temperature be adjusted.

A contract trainer is hired to deliver a business writing class for an accounting department of a large organization. The terminal objective for the class is to decrease the amount of time workers spend writing the annual report.Which of the following shows how the trainer might BEST measure the group's improvement?

A.

A trainer should attempt to measure performance on an objective service instead.

B.

Ask the controller what percentage of improvement they think the organization will experience as a result of the training.

C.

Create a pre-test and deliver it at the beginning of the class and again at the end of the class.

D.

Create a post-class essay question and assign the essay as a final test of the group's writing improvement.

On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?

A.

Proceed with the course; no additional action is required

B.

Avoid eye contact during the course

C.

Have the friend reschedule their course

D.

During introductions inform the students of the situation

Which of the following is a reason learners are NOT responding to questions from a trainer?

A.

The trainer is an expert and the learners do not have questions.

B.

Only open-ended questions are being asked and learners do not know the specific answers.

C.

The trainer is providing positive feedback when questions are asked.

D.

The trainer is not pausing long enough before answering the questions themselves.

An instructor is being observed while teaching a virtual class with learners from different parts of the country. During the presentation the instructor uses a few colloquialisms. Which of the following is the BEST action for the observer to take?

A.

Let the instructor keep on going because the training has to get done.

B.

Have the instructor explain the colloquialisms to the learner and go on.

C.

Have the instructor tell the learners to take a break and correct the instructor.

D.

Go to a private chat and explain to the instructor what they are doing wrong.

Which of the following describes a high-order question type?

A.

An instructor asks a specific student a question.

B.

An instructor tells a fictitious story to illustrate an example.

C.

An instructor asks how many steps are in a process.

D.

An instructor asks learners to compare and contrast two elements.

During a synchronous class, a participant is presenting when the participant's dog begins to bark. Which of the following should the instructor do to BEST eliminate the distraction?

A.

Mute the participant and use private chat to ask if they are ready to proceed

B.

Laugh audibly and then comment that the instructor's dog also barks during sessions

C.

Allow the distraction to continue until the participant is finished presenting the point

D.

Interrupt the participant mid-sentence and scold the participant