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An instructor is use to instructing experienced individuals. The instructor is delivering a class to a group of entry level learners. Which of the following will the instructor need to adjust for this specific group of learners?

A.

Body movements and gestures

B.

Technical terminology and acronyms

C.

Proper syntax and use of grammar

D.

Voice inflection and rate of speech

An instructor is delivering a live distance learning class and is informed that some of the learner's computers do not have sound cards. Which of the following should the instructor do in the future to ensure that the learners will have the ability to hear all lectures?

A.

Make the class technology requirements available for the learners before the class.

B.

Buy inexpensive sound cards and headphones and ship them to the learners' locations before the class starts.

C.

Pre-write the speaking portion of the presentation. Use the chat function in the virtual classroom, copying and pasting in relevant sections as they are demonstrated on-screen.

D.

Pre-record the speaking portions of the presentation and make them downloadable from the virtual classroom.

The MOST important key to setting motivational goals for the classroom is to set the goal:

A.

So it is just out of reach of all the learners.

B.

So it is reasonably achievable by everybody.

C.

Low enough that everyone succeeds.

D.

So only the best can achieve it.

An instructor will deliver a course where the material has been recently revised but poorly written. Which of the following is the BEST approach in ensuring that the objectives of the course are obtained by the learners?

A.

Teach from the revised material and give additional information to complement the material based on instructor's expertise.

B.

Deliver the revised courseware and explain to the learners that other material is available upon request.

C.

Instruct the learners using the revised course material and solicit feedback from the learners about the material.

D.

Inform the learners that the revised material is a good reference but teach from the previous edition of the course.

The BEST method of recording attendance is to:

A.

Compile a roster from end of class surveys.

B.

Pass a roster around during introductions.

C.

Call out a roster for confirmation.

D.

Have learners sign the roster as they enter the class.

An internal instructor is completing a review of the first draft of a new sales course. The instructor notices that participants will be asked to implement new job responsibilities as part of the course. The instructor also knows that this change has not been announced, and is not aware of any plans for the announcement. Which of the following is the BEST course of action for the instructor to take?

A.

Ask the sponsors of the program to release an employee communication plan regarding the changes

B.

Develop a plan for how to overcome the likely resistance in the classroom.

C.

Talk to a few employees who will be attending the session to get their take on the changes.

D.

Continue to prepare for the course as planned.

An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?

A.

The instructor's contract manager because pre-course student assessments should have addressed this need.

B.

The instructor because a pre-course classroom setup assessment should have been conducted.

C.

The client's training manager because they should know how to properly deliver this training.

D.

The client's training coordinator because they should setup that class according to delivery method normally used for the topic.

The instructor noticed that a discussion was getting oft track and out of control. Which of the following question types can help the instructor gain control of the discussion?

A.

Open

B.

Clarifying

C.

Closed

D.

Probing

An instructor is preparing to deliver a course in leadership effectiveness. One of the exercises causes a concern. The instructor has conducted this type of exercise before and it generally has poor results. The BEST option for the instructor is to:

A.

Schedule a brief meeting with the development team to understand the purpose of the exercise.

B.

Meet with the development team to provide feedback on past experiences,

C.

Conduct the class and skip the exercise entirely.

D.

Modify the exercise to one the instructor likes better.

Which of the following is the BEST question to use when an instructor wants to engage an entire group of learners in a discussion?

A.

Single response questions

B.

Closed-ended questions

C.

Open-ended questions

D.

Individually directed questions

An instructor has been assigned to work with a learner in a one-to-one setting to improve the learner's understanding of a particular subject. When they meet, the learner seems uninterested and unmotivated by the subject. Which of the following would be the BEST way for the instructor to motivate the learner?

A.

The instructor should include more handouts, charts and graphs in the instruction period; this will keep the learner on task.

B.

The instructor should remind the learner of the benefits of one-to-one instruction and that they need to apply themselves more during the instruction periods.

C.

The instructor should assign additional research to the learner; this will increase the learner's familiarity and interest in the subject.

D.

The instructor should strive to find out what interests the learner and incorporate these things into each instruction period.

Which of the following is the BEST benefit of allowing time for introductions at the beginning of class?

A.

Ease tensions associated with many courses.

B.

Enhances the instructor's technical competency.

C.

Helps to determine team building groups.

D.

Determines the class objectives.

The instructor is teaching a class in a very large room and is utilizing a projector to show the class the equipment being taught. Several of the learners seated in the back report they are not able to see the presentation. Which of the following is the BEST solution to the problem?

A.

Ask the learners to rotate chairs once they see the presentation.

B.

Move to a smaller room so that all learners can be close to the presentation.

C.

Tell the learners that the presentation will be available after class.

D.

Print out hand-outs of the slides for the learners.

An instructor has just answered a question from a learner. Which of the following is the NEXT action the instructor should take?

A.

Ask other learners to provide an example to further clarify the material

B.

Seek feedback from the learner to show they understand.

C.

Restate the material with further examples and diagrams.

D.

Proceed on to the next section of material.

Which of the following is the BEST indicator that a learner is disinterested?

A.

Yawning during learner lab exercise

B.

Reading other material while a lecture is being given

C.

Poor posture throughout the class

D.

No eye contact during group discussions