Free Practice Questions for CompTIA 220-1202 Exam

Ticket #8675310

Issue: Limited network connectivity

Resolution: Refresh DHCP

Verify/Resolve: ipconfig /renew

For the Low priority ticket #8675310 (“A small yellow triangle appeared in the taskbar. I am no longer able to access network resources.”), the Windows yellow triangle on the network icon is the classic indicator of limited connectivity (often caused by a bad/expired DHCP lease, APIPA address, missing default gateway, or DNS info not being assigned).

Correct PBQ Selections (Ticket #8675310)

Issue

Limited network connectivity

Why (CompTIA logic):

That yellow warning triangle means the NIC is connected at Layer 2 (link is up), but the system likely doesn’t have valid Layer 3 config (IP/gateway/DNS), so it can’t reach network resources.

Resolution

Refresh DHCP

Why this is the most efficient fix:

When a Windows PC can’t access network resources and shows “limited connectivity,” the fastest, lowest-risk fix is to renew DHCP so the PC can pull:

a valid IP address

default gateway

DNS servers

This directly resolves the most common root cause behind that icon.

Verify / Resolve

ipconfig /renew

Why this is the correct verification/remediation command:

ipconfig /renew is the direct command to request a fresh DHCP lease. After renewal, the user should regain access to network resources if DHCP was the issue.

What this fixes (what you’d expect to see)

Before the fix, the attachment (Output.txt) in these PBQs typically shows symptoms like:

169.254.x.x (APIPA) → DHCP failed

Missing/blank Default Gateway

DNS not present or incorrect

After ipconfig /renew, you should see a normal private IP (like 192.168.x.x / 10.x.x.x / 172.16-31.x.x) and a valid gateway/DNS.

Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers

Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

A screenshot of a computer AI-

A screenshot of a computer AI-

First Chat Response:When the user mentions setting up a new router, the best initial response to maintain a helpful and professional tone is:

> Select reply: " I am happy to assist you today. "

Second Chat Response:When the user states that they need to set up basic security settings:

> Select reply: " Is this the first router in your office? "

Third Chat Response:After learning it ' s a replacement router and the user is logged into the router ' s web page:

> Select reply: " The first thing you need to do is change the default password. "

Fourth Chat Response:For the response about password settings:

> Select reply: " Create a new password with an uppercase, a lowercase, and a special character. "

Fifth Chat Response:When the router prompts to reboot:

> Select reply: " Yes, reboot please. "

Study Guide Reference: The CompTIA A+ Core 2 guide highlights the importance of changing default credentials and using strong password policies, particularly in SOHO environments where routers are often targeted.

1st CLI Resolution

copy " C:\Program Files\Testing\msvcp100.dll " " User-PC02\C$\Windows\System32 " /v /y

2nd CLI Resolution

regsvr32 msvcp100.dll

Why These Are the Correct Choices (Exam Logic)

Why the COPY command is first

The error explicitly states MSVCP100.dll is missing

Other users can run the app → the DLL exists on another system

The fastest, least disruptive fix (preferred by CompTIA) is to:

Copy the known-good DLL into C:\Windows\System32

The /v switch verifies the copy, and /y suppresses prompts — both are enterprise-safe defaults

This restores the missing runtime dependency immediately.

Why REGSVR32 is second

After copying a DLL, Windows may not recognize or properly load it

regsvr32 registers the DLL with the operating system

This ensures:

The Testing application can properly call the runtime library

The fix persists after reboot

When resolution requires another team, professionalism means clear communication, setting expectations, and explaining what will happen next. Quentin Docter describes escalation: when you don’t have the answer, “this process is called escalation,” and when a ticket is escalated, someone must “be responsible for communicating with the user.” He emphasizes “Clear Communication,” stating the problem description must be understandable to others because “the problem may have to be escalated,” and you should communicate work-arounds and progress transparently.

The All-in-One guide and Mike Meyers Lab Manual both stress empathy and respectful communication with frustrated users—use statements that acknowledge feelings and keep a nonaccusatory tone.

Option D best matches these best practices: explain what’s happening (app crashing), why another department must be involved, and what the user should expect (timeline/next steps/work-around if available). Transferring without explanation (A) increases frustration; a complaint (B) isn’t a solution; and working alone (C) ignores the required collaboration.

The correct answer is C. man, which stands for manual. The man command is used in Linux and UNIX-based operating systems to display the official documentation for commands, configuration files, and system calls. This documentation includes descriptions, syntax, available options, and usage examples.

The Quentin Docter – CompTIA A+ Complete Study Guide explains that Linux relies heavily on built-in documentation accessible from the command line. The man pages are considered the authoritative reference for how a command works and what options it supports. For example, running man cp displays documentation for the file copy command.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide emphasizes that learning to use man is essential for Linux administration and troubleshooting. Unlike graphical help systems, man pages are always available locally and do not require internet access.

The Mike Meyers / Mark Soper Lab Manual clarifies that chmod changes file permissions, cat displays file contents, and sudo allows commands to be run with elevated privileges. None of these commands provide documentation about other commands.

Because the question specifically asks about reading another command’s documentation, the Linux command designed for that exact purpose is man, making C the correct answer.

End-user education is crucial after malware removal to prevent recurrence. Teaching safe browsing habits and security awareness completes the remediation cycle.

Mark Soper – Mike Meyers ' Lab Manualstates:

“Educating the user after malware remediation is part of the CompTIA malware response methodology. This includes training on phishing and safe practices.”

Facial recognition is a biometric authentication method that ties access to a unique physical feature of the user. Unlike passcodes or pattern locks—which can be easily shared—facial recognition provides a more secure and non-transferable form of access. It also enhances user convenience and is widely supported by modern smartphones.

A. Pattern locks can still be shared and are less secure.

C. Device encryption protects data but does not prevent screen access if a passcode is shared.

D. Multifactor authentication typically applies to app or account access, not basic phone unlocking.

To verify integrity, you must confirm the file you downloaded matches the vendor’s original file and hasn’t been altered in transit or replaced by malware. Quentin Docter explains the best preventive measure is to create a Secure Hash Algorithm (SHA) hash of the executable and store it separately; before running the installer, “run the hashing against the install and check its signature. If the signature matches, then the installer has not been tampered with.” The All-in-One Exam Guide reinforces that verifying installers “always involves one or more cryptographic techniques such as hashing and/or code signing,” and defines a checksum/hash as a cryptographic “digital fingerprint” you can recompute after downloading to confirm the fingerprints match. Mike Meyers’ Lab Manual states the same action step: if you manually download an installer, “verify its code signature or use hashing to confirm the installer you downloaded matches the checksums published by the vendor.”

Private browsing and Secure DNS do not validate file integrity, and trusted plug-ins are unrelated. Hence, Hashing (C) is correct.