You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
A technician is deploying mobile devices and needs to prevent access to sensitive data if the devices are lost. Which of the following is the best way to prevent unauthorized access if the user is unaware that the phone is lost?
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. What should the help desk management implement?
An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide?
Why would a network engineering team provide a help desk technician with IP addresses for a wired network segment?
Which of the following file types is best for performing automated tasks on startup on a Windows computer?
Which of the following malware types typically has very high computing resource usage?
A technician needs to prevent accidental access to Wi-Fi networks available in a shared office space. The BYOD and company-owned devices already have Wi-Fi settings configured via MDM solutions. Which of the following settings should the technician change?
A security administrator teaches all of an organization ' s staff members to use BitLocker To Go. Which of the following best describes the reason for this training?
A technician is 3-D printing high-strength, carbon fiber-based filament parts for a customer order. Which of the following is the most important for the technician to use?
