Nail the CompTIA 220-1202: A+ Core 2 Strategy (2026)

The correct answer is B. VNC . The key phrase is graphical interface access . VNC, or Virtual Network Computing, is a remote-control technology used to share and control graphical desktops. Quentin Docter’s Complete Study Guide explains that VNC is a remote control tool for desktop sharing, uses a client-server model, and allows remote control of the host where the VNC server is installed. The Mike Meyers/Mark Soper material also explains that SSH is excellent for command-line administrative tasks, but when full graphical desktop access is needed, a remote desktop application is required; VNC is identified as cross-platform and usable for remote graphical control. SSH provides secure command-line access, not a full graphical interface by default. WinRM is mainly a Windows remote-management technology. Telnet is an insecure text-based remote access protocol and should not be used for secure remote administration.

A .bat file (batch file) is a script file in DOS, OS/2, and Microsoft Windows. It contains a series of commands that are executed by the command-line interpreter. In Windows environments, batch files are commonly used to automate log-in tasks, such as mapping network drives, launching applications, or setting environment variables during the user ' s logon process.

B. .sh is a shell script used in Linux/Unix environments.

C. .py is a Python script, which can be used for automation but is not commonly run directly at user logon in standard Windows environments.

D. .js is JavaScript, used mainly in web development and not for system-level scripting in Windows logon automation.

Persistent pop-ups urging antivirus updates are likelyscareware or adware. The correct approach is toverify existing antivirus settings, run a trusted security scan, and avoid interacting with unknown pop-ups.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Users should verify antivirus status using trusted tools before responding to alerts. Fake updates are common vectors for malware.”

In secure or isolated network segments, DHCP may be disabled to reduce the risk of unauthorized device connections or to maintain strict IP assignment control. In such cases, the help desk technician must manually configure IP settings (including IP address, subnet mask, gateway, and DNS servers). This ensures the workstation communicates properly within that segment.

A. DNS server restriction is unrelated to manual IP configuration.

B. Allow lists refer to traffic access, but manual IP assignment is due to lack of DHCP, not allow lists.

D. NAC servers control access but don ' t replace the need for IP addressing.

An MSDS (Material Safety Data Sheet), now commonly referred to as SDS (Safety Data Sheet), is a document that provides detailed information on the properties of a particular substance. It includes safety guidelines and emergency procedures related to handling, exposure, fire hazards, and first aid—not installation or configuration instructions.

For a battery backup (UPS device), the MSDS would include emergency procedures such as what to do in case of a chemical spill, exposure to battery acid, or fire hazard due to overheating or chemical leakage. This ensures the safety of personnel and complies with hazardous materials handling regulations.

TheServicestool in Windows allows a technician to view service dependencies and status. If the print spooler can ' t start due to a dependency, Services is the correct tool to inspect and manage them.

FromAll-in-One Exam Guide:

“The Services console allows technicians to view, start, and configure system services, including setting recovery actions and viewing dependencies.”

The AppData folder is located inside a user profile (for example, C:\Users\ < username > \AppData) and is hidden by default in Windows, so users often can’t browse to it unless hidden items are displayed. The correct way to make the folder visible and easy to navigate is to adjust File Explorer Options (Folder Options). Mike Meyers’ Lab Manual explains that the View tab in Folder Options provides Advanced settings where you can “Show hidden files, folders, and drives” because “File Explorer hides them by default.” That directly enables AppData visibility in normal navigation.

The All-in-One guide provides the same workflow: accessing File Explorer Options opens a dialog where the “View options” include the setting to “Show hidden files, folders, and drives,” and it notes hidden extensions and other view behaviors are managed here as well.

Indexing affects search performance, not visibility. Privacy and Ease of Access don’t control hidden folder display. Therefore, configure File Explorer Options (B).

Just recognizing the device isn’t enough—audio output must be routed to it manuallyby setting it as the default playback device in sound settings.

FromMark Soper – Mike Meyers ' Lab Manual:

“If audio is still playing through the internal speaker, verify that the Bluetooth headset is set as the default playback device. This can be configured under Windows Sound Settings.”

Since the issue has recurred after a temporary fix, it is likely a deeper or persistent configuration or server issue. Escalating the ticket to the next tier of support (e.g., network or system administrator) ensures further investigation and permanent resolution. Escalation is part of the standard support protocol when issues reoccur despite initial troubleshooting.

A. Rechecking remotely may confirm the issue, but doesn’t resolve it long term.

B. Providing documentation helps the user but doesn’t solve the root cause.

D. Keeping the ticket open is passive and doesn’t address the recurring issue.

The correct answers are C. GPT and E. NTFS. The GUID Partition Table (GPT) partitioning scheme is required because it supports more than four primary partitions and disks larger than 2TB. Since the SSD is 4TB and requires at least five primary partitions, MBR is not suitable.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, MBR is limited to four primary partitions and a maximum disk size of 2TB. GPT removes these limitations and is required for modern systems using UEFI firmware, including Windows 11.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide explains that Windows installations on large disks should use GPT in combination with NTFS, which is the preferred Windows file system due to its support for large files, permissions, encryption, and reliability features.

The Mike Meyers / Mark Soper Lab Manual clarifies that FAT16 cannot support large volumes, XFS is a Linux file system, and APFS is designed for Apple systems. None of these are appropriate for a Windows 11 installation.

Because the requirement involves disk size, partition count, and Windows compatibility, the correct combination is GPT for partitioning and NTFS for the file system, making C and E the correct answers.