Free Practice Questions for CompTIA 220-1202 Exam

Comprehensive and Detailed Explanation From Exact Extract:

Anincident reportsummarizes what happened during an outage, the timeline, the actions taken, and the resolution, which is exactly what management typically requests post-incident.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Incident reports document the events of an IT issue or outage, including detection, response, and resolution. They are crucial for post-incident review and management accountability.”

Comprehensive and Detailed Explanation From Exact Extract:

If internal resources (such as intranet or internal apps) can't be accessed but external sites work, this often points to aDNS issue, where the system isn't resolving internal domain names correctly.

FromAll-in-One Exam Guide:

“When internet access is functional but internal sites fail to load, the issue usually lies with DNS resolution. Internal resources often require internal DNS servers, which may not be configured correctly.”

Comprehensive and Detailed Explanation From Exact Extract:

Videoconferencingplatforms allow real-time face-to-face communication and are ideal for collaborative training sessions involving remote employees.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Videoconferencing tools such as Zoom or Microsoft Teams are specifically designed for real-time communication and training, making them ideal for executive or large-group meetings.”

Comprehensive and Detailed Explanation From Exact Extract:

Memory usage is critically high, suggesting many applications or background processes. Closing unnecessary programs will immediately free up RAM.

FromTravis Everett – All-in-One Exam Guide:

“High memory usage with moderate CPU load usually means too many applications are open. Close unnecessary apps or use Task Manager to end processes.”

Comprehensive and Detailed Explanation From Exact Extract:

Operating systems periodically reach a status known as "end of life" (EOL), at which point the developer (e.g., Microsoft, Apple) ceases to provide security updates, patches, or technical support. When this happens, the OS becomes vulnerable and non-compliant with security best practices, which is why organizations typically receive advance notifications from vendors or support teams.

A. Manufacturer support expiration only applies to hardware, not OS patching.

C. Security software may be upgraded or removed, but that does not affect patching the OS itself.

D. The release of a new version doesn’t automatically stop updates for the current version.

Comprehensive and Detailed Explanation From Exact Extract:

User offboarding involves disabling the departing user's access to company systems and facilities. Two key tasks typically include:

Deactivating physical access credentials (e.g., key fobs or badges) to prevent unauthorized entry (B).

Suspending or disabling the user’s email account to prevent future use and to retain business communications (D).

A. Quarantining a hard drive is not standard unless malware or legal issues are involved.

C. Purging PII must follow legal retention policies; it's not typically an immediate offboarding task.

E. Disabling network ports may be relevant in some cases but is not a standard offboarding step.

F. Blocking MAC addresses is not typical unless the device is considered a security threat.

Comprehensive and Detailed Explanation From Exact Extract:

The scenario involves an application that should retrieve data from a local database server but is failing to do so. This likely indicates a problem in communication between the application and the database server (such as a network issue, port misconfiguration, or service unavailability). The correct troubleshooting approach involves testing the network/service connectivity between the client and the database.

Let’s examine the options:

A. ipconfig:This command displays IP configuration details for Windows systems, such as IP address, subnet mask, and default gateway. While useful for diagnosing general network issues, it does not test service connectivity or the availability of a specific application port/service.

B. nslookup:Used to query DNS servers to resolve domain names to IP addresses. However, since the question references a local server (likely accessed via IP or static hostname), DNS is probably not involved. Also, it does not test application/service availability.

C. netstat:Displays active TCP connections, listening ports, and routing tables. It helps determine whether the local system is listening for or maintaining any network connections, but it does not initiate a connection to test availability. It’s diagnostic but not interactive for service testing.

D. curl:This is the most appropriate tool for this scenario. curl is used to test connectivity to services over protocols like HTTP, HTTPS, FTP, and more. If the application retrieves data via a web interface or API (common in database-driven applications), curl can be used to test if the application can successfully reach and retrieve data from the server. It provides immediate, testable feedback on whether the server and service are available and responsive.

Example usage:

curlhttp://localhost:8080/api/data

This command would test whether a local server's application programming interface (API) is available and responding on port 8080.

CompTIA A+ 220-1102 Reference Points:

Objective 2.4: Given a scenario, use appropriate tools to troubleshoot and support Windows OS issues.

Objective 3.3: Use appropriate tools to troubleshoot and resolve issues.

The CompTIA A+ Core 2 study guide references curl as a useful command-line utility for testing connectivity and troubleshooting application access to services.

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Comprehensive and Detailed Explanation From Exact Extract:

An MSDS (Material Safety Data Sheet), now commonly referred to as SDS (Safety Data Sheet), is a document that provides detailed information on the properties of a particular substance. It includes safety guidelines and emergency procedures related to handling, exposure, fire hazards, and first aid—not installation or configuration instructions.

For a battery backup (UPS device), the MSDS would include emergency procedures such as what to do in case of a chemical spill, exposure to battery acid, or fire hazard due to overheating or chemical leakage. This ensures the safety of personnel and complies with hazardous materials handling regulations.

Comprehensive and Detailed Explanation From Exact Extract:

Mobile Device Management (MDM) allows an organization to enforce security policies, such as denying network access to jailbroken/rooted devices.

From the All-in-One Exam Guide by Travis Everett and Andrew Hutz:

“MDM software allows administrators to monitor, manage, and secure mobile devices connected to enterprise networks. One key feature is the detection and denial of access for rooted or jailbroken devices”.

Quentin Docter also confirms:

“An MDM solution can check if a device has been rooted and prevent it from accessing the network, ensuring compliance with corporate security standards”.

Comprehensive and Detailed Explanation From Exact Extract:

Credential managers or password vaults (e.g., Windows Credential Manager, KeePass, or LastPass) store passwords securely. The integrity of such tools heavily depends on the strength of the master password protecting the vault. If compromised, all saved credentials could be exposed. Therefore, setting a secure master password is crucial.

A. Login time restrictions are general user account settings, not specific to credential managers.

C. TPM is used more commonly for full disk encryption, not specifically required for password managers.

D. The lock screen protects general access but does not protect stored credentials alone.