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After using a third-party disk optimization software package, a technician restarts a laptop and receives the message " No operating system found. " The technician verifies that the BIOS properly recognizes the SSD. Which of the following should the technician do next?

A.

Update BitLocker settings in the BIOS

B.

Replace the CMOS battery

C.

Boot from installation media and repair the MBR

D.

Isolate the system from the corporate network

The Chief Information Officer (CIO) is overseeing a project to integrate existing business processes to an enterprise resource planning system. The CIO identifies the scope of the change and provides it to the IT department. Which of the following is the first change management procedure to perform before measuring the impact to the systems?

A.

Backup plan

B.

Risk analysis

C.

Document findings

D.

Sandbox testing

A company wants to use a single operating system for its workstations and servers and avoid licensing fees. Which of the following operating systems would the company most likely select?

A.

Linux

B.

Windows

C.

macOS

D.

Chrome OS

A user is attempting to open on a mobile phone a HD video that is hosted on a popular media streaming website. The user is receiving connection timeout errors. The mobile reception icon area is showing two bars next to 3G. Which of the following is the most likely cause of the issue?

A.

The user does not have Wi-Fi enabled.

B.

The website ' s subscription has run out.

C.

The bandwidth is not fast enough.

D.

The mobile device storage is full.

After a recent system update, a user ' s Windows 11 computer begins to experience slower boot times. The user notices additional icons are in the system tray. Which of the following should a technician do first to resolve the issue?

A.

Disable unnecessary startup applications.

B.

Uninstall the recent system update.

C.

Run a full system antivirus scan.

D.

Increase virtual memory allocation.

E.

Perform a system restore to a point before the update.

A user is installing a third-party application on the latest macOS. The user receives a security warning that states the application is unsigned and cannot be installed. Which of the following settings should the user adjust to allow the installation?

A.

Privacy

B.

Accessibility

C.

Finder

D.

iCloud (corrected from “iCIoud”)

An administrator applies security controls to a workstation that will provide protection from a brute-force attack against the user account. Which of the following actions should the administrator take?

A.

Restrict login times to the users’ working hours.

B.

Force login when waking up the workstation.

C.

Lock the account after three failed attempts.

D.

Implement least privilege principles on the computer.

A technician is setting up a surveillance system for a customer. The customer wants access to the system ' s web interface on the LAN via the system’s IP address. Which of the following should the technician use to prevent external log-in attempts from the internet?

A.

Port mapping

B.

Subnetting

C.

Static IP

D.

Content filtering

An end user is unable to print to a network printer but can access everything else on the network. Other users have no issues printing. A technician opens the print queue on the user’s computer and sees the job has failed. What is the next step to troubleshoot the issue?

A.

Printing a test document from another computer

B.

Restarting the print spooler from services

C.

Removing the printer and reinstalling it

D.

Restarting the computer and attempting to print again

A technician is troubleshooting an issue in which a service runs momentarily and stops at certain points in the process. The technician needs to determine the root cause of this issue. Which of the following tools should the technician use?

A.

Event Viewer

B.

Task Manager

C.

Internet Options

D.

Process Explorer