Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to
determine the problem.
Select the appropriate issue from the ' Issue ' drop-down menu. Then, select the most
efficient resolution from the ' Resolution ' drop-down menu. Finally, select the proper
command or verification to remediate or confirm your fix of the issue from the
' Verify/Resolve ' drop-down menu.
As a corporate technician, you are asked to evaluate several suspect email messages on a client ' s computer. Corporate policy requires the following:
> All phishing attempts must be reported.
> Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
> Classify the emails
> Identify suspicious items, if applicable, in each email
> Select the appropriate resolution
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
You are configuring a home network for a customer. The customer has requested the ability to access a Windows PC remotely, and needs all chat and optional functions to work in their game console.
INSTRUCTIONS
Use the drop-down menus to complete the network configuration for the customer. Each option may only be used once, and not all options will be used.
Then, click the + sign to place each device in its appropriate location.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Wireless AP LAN
Firewall Screened Subnet
