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A technician verifies that a malware incident occurred on some computers in a small office. Which of the following should the technician do next?

A.

Quarantine the infected systems

B.

Educate the end users

C.

Disable System Restore

D.

Update the anti-malware and scan the computers

An application's performance is degrading over time. The application is slowing, but it never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?

A.

Reliability history

B.

Computer management

C.

Resource monitor

D.

Disk

Recently, the number of users sharing smartphone passcodes has increased. The management team wants a technician to deploy a more secure screen lock method. Which of the following technologies should the technician use?

A.

Pattern lock

B.

Facial recognition

C.

Device encryption

D.

Multifactor authentication

After using a third-party disk optimization software package, a technician restarts a laptop and receives the message “No operating system found.” The technician verifies that the BIOS properly recognizes the SSD. Which of the following should the technician do next?

A.

Update BitLocker settings in the BIOS

B.

Replace the CMOS battery

C.

Boot from installation media and repair the MBR

D.

Isolate the system from the corporate network

A secretary receives an email from the CEO requesting immediate vendor payment. Later, the CEO says they never sent it. Which social engineering tactic is this?

A.

Evil twin

B.

Impersonation

C.

Whaling

D.

Spear phishing

Performance on a user’s smartphone is degrading. Applications take a long time to start, and switching between apps is slow. Which of the following diagnostic steps should a mobile technician take first?

A.

Restore the phone to factory settings

B.

Restart the phone

C.

Check the phone’s battery state

D.

Uninstall unneeded applications

A user is unable to upload files to the corporate servers from their mobile phone when outside the office, but uploading files works without issue in the office. The user saw an error notification but dismissed it. Which of the following should a technician do to determine the root cause?

A.

Check the data usage limit

B.

Enable airplane mode

C.

Verify the last device reboot

D.

Enable Bluetooth connectivity