Free Practice Questions for CompTIA 220-1202 Exam

The question asks where to find ownership and business criticality details for a server. That type of “who owns it, what does it support, and how important is it” data is maintained in a Configuration Management Database (CMDB) as part of configuration/asset management. Quentin Docter discusses asset management as lifecycle tracking and emphasizes accountability, including assigning responsibility and tracking who is associated with assets.

The All-in-One guide similarly describes asset management databases as tracking details such as “who has the asset,” “what type of asset,” and “where this asset is located,” which supports the idea that ownership and operational relevance are stored in such systems.

An SLA defines service expectations, an SOP defines procedures, and an EULA covers licensing—none are intended to be the authoritative inventory/ownership record for a specific server. Therefore, CMDB is the correct answer.

Cloud-based software often enforcesdevice limitsper license. Before reinstallation or switching software, checking license allocations is the most logical first step.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Many cloud apps enforce user or device count restrictions. When an install fails, check licensing before troubleshooting other areas.”

Once the system is cleaned, the next priority is toeducate the useron safe practices to prevent recurrence.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Post-malware remediation should include user education to prevent reinfection and identify how the malware was introduced.”

The correct answer is C. The default gateway is not set, and this is clearly indicated by the ipconfig output showing the Default Gateway: 0.0.0.0. In TCP/IP networking, the default gateway is the router address that allows a workstation to communicate with networks outside its local subnet, including the internet. Without a valid default gateway, a device can only communicate with other devices on the same local network.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, a missing or incorrect default gateway is one of the most common causes of a system being unable to access external resources. The guide explains that when a destination IP address is outside the local subnet, the workstation forwards the traffic to the default gateway. If no gateway is defined, the traffic has nowhere to go and is dropped.

The Travis Everett & Andrew Hutz – CompTIA A+ All-in-One Exam Guide reinforces that an IP address such as 10.203.10.22 with a subnet mask of 255.255.255.0 is valid for internal communication. The DNS suffix comptia.org is also not responsible for routing failures. DNS resolves names to IP addresses, but routing still requires a gateway.

The Mike Meyers / Mark Soper Lab Manual further clarifies that a subnet mask error would prevent even local communication, which is not indicated here. Because only external websites are unreachable, the absence of a default gateway is the definitive root cause.

Before any change is implemented, it must bedocumentedas part of change management procedures. This ensures transparency, review, and tracking.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Documenting a change is the first step in change management. This includes defining the scope, purpose, impact, and implementation plan before approval or scheduling.”

Removing users from the local admin group prevents them from installing unauthorized software.

From Quentin Docter – Complete Study Guide:

“Local admin privileges allow users to install unauthorized apps. Removing them from this group restricts installations and helps prevent malware.” .

The correct answer is A. .app, because macOS applications packaged as .app files are typically self-contained application bundles. This means that all required application files are stored within a single directory that appears as one file in Finder. When the .app file is moved to the Trash, the application is effectively removed from the system.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, macOS applications are commonly distributed as .app bundles, allowing for simple installation and removal. This design contrasts with Windows, where applications often install files across multiple directories and require uninstallers.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide explains that dragging a .app file to the Trash is generally sufficient to uninstall the software, although some applications may leave behind preference files or caches. However, from an exam perspective, .app is the only option that supports this uninstall behavior.

The Mike Meyers / Mark Soper Lab Manual further clarifies that .msi and .exe are Windows formats, .rpm is used by Linux package managers, and .pkg installers often install system-wide components that require a formal uninstallation process.

Because .app files support simple drag-to-trash uninstallation, A is the correct answer.

The correct answer is D. SSH . Secure Shell is the best choice because it provides encrypted remote administrative access and is commonly supported across platforms, especially Linux, UNIX, macOS, network devices, and modern Windows systems. Quentin Docter’s Complete Study Guide explains that SSH is commonly used for remote access through a text console, encrypts communication between the SSH client and server, and uses TCP port 22. It also supports authentication through public/private key pairs or username and password credentials. The Mike Meyers/Mark Soper material also identifies SSH as the secure modern replacement for Telnet and explains that the entire connection is encrypted to pre vent eavesdropping. VNC is cross-platform, but it is not encrypted by default and often requires plug-ins for encryption. RDP is mainly associated with Windows graphical remote access, and VPN provides secure network connectivity but is not itself a remote maintenance shell or control tool.

Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn’t been updated to support the latest OS version.

B. Registering with MDM might be required for access but wouldn’t address app crashes due to incompatibility.

C. A third-party client might help, but it’s not the best first step if the default app is expected to work.

D. Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.

The correct answers are E. Set the view extensions to " on " and F. Check the box to view hidden files, because folders located in the root directory are often hidden or protected system folders by default in Windows operating systems. Windows hides certain files and folders to prevent accidental modification or deletion, especially those critical to system functionality.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, File Explorer includes view options that control whether hidden files, protected operating system files, and file extensions are visible. If these options are disabled, users will not see many system-level folders, even when browsing the root of the drive (such as C:\).

The Travis Everett & Andrew Hutz – CompTIA A+ All-in-One Exam Guide explains that enabling “Show hidden files, folders, and drives” allows technicians to view directories that are normally con cealed, such as configuration or application folders. Additionally, turning on file name extensions helps identify system folders and files more accurately, especially when troubleshooting or guiding users remotely.

The Mike Meyers / Mark Soper Lab Manual reinforces that simply opening File Explorer or adjusting display resolution does not affect file visibility. The correct fix is to modify File Explorer view settings, specifically enabling hidden items and file extensions.

Therefore, enabling hidden files and file extensions is required, making E and F the correct answers.