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A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

Which of the following commands can a technician use to get the MAC address of a Linux distribution?

    net use

A.

ifconfig

B.

netstat

C.

ping

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

A.

WPA2 with TKIP

B.

WPA2 with AES

C.

WPA3withAES-256

D.

WPA3 with AES-128

An administrator's change was approved by the change management review board. Which of the following should the administrator do next?

A.

Perform risk analysis.

B.

Assign a change coordinator.

C.

Implement the change.

D.

Verify testing results.

A technician needs to override DNS and map IP addresses and URLs to different locations. Which of the following should the technician do?

A.

Install signal repeaters.

B.

Edit the hosts file.

C.

Configure the firewall.

D.

Enable port forwarding.

A vendor provided installation software on a DVD-ROM. The software is not available to download on the vendor’s website. The technician needs to install the software on several laptops that do not have an optical disc drive. The laptops are connected to the corporate network but are physically located at remote sites. Which of the following is the best installation method for the technician to use?

A.

Use a computer that has an optical disc drive to create an ISO file from the DVD-ROM, store the ISO file on the file server, connect remotely to each laptop, and install the software on each laptop using the ISO stored on the file server.

B.

Locate an external USB DVD-ROM optical disc drive, insert the DVD-ROM from the vendor into the drive, and install the software from the USB DVD-ROM optical disc drive.

C.

Use a computer that has an optical disc drive to create an ISO file from the DVD-ROM, copy the ISO file to a USB flash drive, and install the software from the USB flash drive.

D.

Locate an ISO file of the software from a website unrelated to the vendor, store the ISO file on the file server, connect remotely to each laptop, and install the software on each laptop using the ISO stored on the file server.

Which of the following is used to detect and record access to restricted areas?

A.

Bollards

B.

Video surveillance

C.

Badge readers

D.

Fence

A technician is configuring a specific NTP server for all company-issued laptops. These Windows 10 machines are not joined to an Active Directory domain. Which of the following setting areas would be used for this adjustment?

A.

System

B.

Update and Security

C.

Network and Internet

D.

Time and Language

A technician is adding some Windows 10 workstations to the corporate domain. A script was able to add the majority of the workstations, but failed on a couple. Which of the following menus should the technician check in order to complete the task manually?

A.

User Accounts

B.

System Properties

C.

Windows Firewall

D.

Network and Sharing

A technician thinks that a computer on the network has been infected with malware. The technician attempts several times to use a malware removal tool, but the issue persists. Which of the following should the technician do next?

A.

Restore the computer from the last known-good backup

B.

Reboot the computer into safe mode

C.

Purchase a new endpoint protection tool

D.

Use system recovery to prevent further infection

Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

A.

Install and run Linux and the required application in a PaaS cloud environment

B.

Install and run Linux and the required application as a virtual machine installed under the Windows OS

C.

Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed

D.

Set up a dual boot system by selecting the option to install Linux alongside Windows

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

A.

Operating system updates

B.

Remote wipe

C.

Antivirus

D.

Firewall

A company wants to remove information from past users' hard drives in order to reuse the hard drives Witch of the following is the MOST secure method

A.

Reinstalling Windows

B.

Performing a quick format

C.

Using disk-wiping software

D.

Deleting all files from command-line interface

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.