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A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?

A.

Spyware

B.

Cryptominer

C.

Ransormvare

D.

Boot sector virus

A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

A.

Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never

B.

Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never

C.

Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never

D.

Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing

The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

A.

Encryption at rest

B.

Account lockout

C.

Automatic screen lock

D.

Antivirus

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

A.

Removed all jewelry

B.

Completed an inventory of tools before use

C.

Practiced electrical fire safety

D.

Connected a proper ESD strap

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

A.

Changing channels

B.

Modifying the wireless security

C.

Disabling the SSIO broadcast

D.

Changing the access point name

A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

A.

Scope of change

B.

Risk level

C.

Rollback plan

D.

End user acceptance

During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:

A.

set AirDrop so that transfers are only accepted from known contacts

B.

completely disable all wireless systems during the flight

C.

discontinue using iMessage and only use secure communication applications

D.

only allow messages and calls from saved contacts

A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

A.

Change the DNS address to 1.1.1.1

B.

Update Group Policy

C.

Add the site to the client's exceptions list

D.

Verity the software license is current.

A department has the following technical requirements for a new application:

The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?

A.

CPU

B.

Hard drive

C.

RAM

D.

Touch screen

A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).

A.

Utilizing an ESD strap

B.

Disconnecting the computer from the power source

C.

Placing the PSU in an antistatic bag

D.

Ensuring proper ventilation

E.

Removing dust from the ventilation fans

F.

Ensuring equipment is grounded

A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?

A.

Consoltf

B.

Disk Utility

C.

Time Machine

D.

FileVault

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

A.

The hardware does not meet BitLocker's minimum system requirements.

B.

BitLocker was renamed for Windows 10.

C.

BitLocker is not included on Windows 10 Home.

D.

BitLocker was disabled in the registry of the laptop

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

A.

Verify all third-party applications are disabled

B.

Determine if the device has adequate storage available.

C.

Check if the battery is sufficiently charged

D.

Confirm a strong internet connection is available using Wi-Fi or cellular data

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

A.

Time drift

B.

Dual in-line memory module failure

C.

Application crash

D.

Filesystem errors

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?

A.

RDP

B.

VNC

C.

SSH

D.

VPN

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

A.

Remote wipe

B.

Anti-maIware

C.

Device encryption

D.

Failed login restrictions

A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?

A.

Configure the network as private

B.

Enable a proxy server

C.

Grant the network administrator role to the user

D.

Create a shortcut to public documents

Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

A.

Acceptable use

B.

Chain of custody

C.

Security policy

D.

Information management

A user reports a computer is running slow. Which of the following tools will help a technician identity the issued

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor