Free Practice Questions for Cisco 500-444 Exam

 The URL for the VOS O/S admin page is https:// :8443/osadmin. VOS O/S admin is a web-based tool that allows you to perform various administrative tasks on the Unified CCE servers, such as managing users, certificates, services, network settings, backups, and upgrades. VOS O/S admin requires the fully qualified domain name (FQDN) of the server and the port number 8443 to access the login page. The other options are not valid URLs for the VOS O/S admin page12. References: Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)1, Cisco Unified Contact Center Enterprise Administration Guide, Release 12.5(1)2.

 To use microapps in Cisco Unified CVP Comprehensive mode, the following core components are required12:

CUCM: CTI Route Point and SIP Trunk. The CTI Route Point is used to trigger the ICM routing script when a call arrives at CUCM. The SIP Trunk is used to send the call to CVP for further treatment by the ICM script1.

ICM: CVP Type 2 VRU and Network VRU labels. The CVP Type 2 VRU is a configuration option in ICM that allows the ICM script to send instructions to CVP using microapps. The Network VRU labels are used to route the call from CUCM to CVP via the SIP Trunk1.

VXML Gateway: The VXML Gateway is used to execute the microapps that are sent by the ICM script. The VXML Gateway communicates with CVP using HTTP and plays the media files that are stored on the CVP Media Server1.

Option A is incorrect because it uses CTI Route Port instead of CTI Route Point, and it includes CUBE, which is not required for microapps. Option C is incorrect because it uses CTI Route Port instead of CTI Route Point, and it uses CVP Type 10 VRU, which is not supported for microapps. Option D is incorrect because it uses CVP Type 10 VRU, which is not supported for microapps1.

References:

1: Troubleshooting Cisco Contact Center Enterprise (CCET) course, Module 3: CVP Microapps3

2: Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT) exam description1

To execute a particular script that is configured using script explorer for a specific time, you need to have a dialed number mapped to a call type and in turn mapped to a scheduled script. This is because the dialed number identifies the call and associates it with a call type, which determines the routing script to be executed. The routing script can be scheduled for different versions or times using the script explorer tool. The script explorer allows you to view, modify, and schedule scripts for different call types and dialed numbers12. References: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1)2.

= UC on UCS Tested Reference Configuration (TRC) is a type of deployment option for Cisco Unified Communications applications on Cisco Unified Computing System (UCS) servers. TRC is defined as Configuration Based, which means that it specifies the exact hardware configuration, including server model, CPU, memory, disk, RAID settings, BIOS settings, and network adapters. TRC also requires VMware vSphere as the virtualization software, and does not support any other hypervisor. VMware vCenter is not required for TRC, but it is recommended for managing multiple ESXi hosts. TRC is different from Specs-based, which is defined as Rule Based, and allows more flexibility in choosing the hardware components, as long as they meet the minimum requirements and follow the rules defined by Cisco. Specs-based also supports other hypervisors besides VMware vSphere, such as Microsoft Hyper-V and KVM. References :=

Troubleshoot UC on UCS TRC, UC on UCS Specs-based, and 3rd-party Specs-based Deployments1

Collaboration Virtualization Sizing2

Unified Computing System Hardware3

What to select - Cisco BE6000 or UC-on-UCS45

 A push sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item. A push sync sends the configuration changes to all the nodes in the PCCE deployment. A push sync is also triggered when an administrator adds or removes a node from the deployment.

References:

Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-9

Implementing Cisco Contact Center Enterprise (CCEI), page 2-10

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf

Cisco Finesse primary and secondary servers accept both self-signed certificates and certificate authority certificates when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse. A self-signed certificate is a certificate that is generated by the server itself and is not verified by a trusted third-party. A certificate authority certificate is a certificate that is issued by a trusted third-party vendor and is used to establish a secure connection between the server and the client. Cisco Finesse supports both types of certificates for HTTPS connections, but recommends using certificate authority certificates for better security and compatibility. Domain validation certificates, digital certificates, and root certificates are not valid options for this question. A domain validation certificate is a type of certificate authority certificate that only verifies the ownership of the domain name, but not the identity of the organization. A digital certificate is a general term that refers to any certificate that uses public key cryptography to authenticate the identity of the sender and the integrity of the data. A root certificate is a certificate that is used to validate other certificates in a chain of trust, but it is not directly used for HTTPS connections. References: Cisco Finesse Administration Guide, Release 12.6 (2) - Getting Started [Cisco Finesse] - Cisco1, Solved: Finesse Certificate Issue - Cisco Community2, Cisco Finesse Administration Guide Release 11.6(1)3, Cisco Finesse Administration Guide, Release 12.0 (1)4, Cisco Finesse Administration Guide, Release 12.6 (1)5

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf