Free Practice Questions for Cisco 100-150 Exam

When prioritizing trouble tickets, the most critical issues affecting business operations or high-impact activities should be addressed first. Here's a breakdown of the tickets:

Ticket 1: Relocation of a printer, while necessary, is not urgent and does not impact critical operations.

Ticket 2: An ongoing webinar losing internet access is critical, especially if the webinar is time-sensitive and involves multiple participants.

Ticket 3: Slower response time for a cloud-based application is important but typically not as urgent as a complete loss of internet access for a live event.

Ticket 4: Wireless access down in the cafeteria affects users but does not have the same immediate impact as a live webinar losing connectivity.

Thus, the correct answer is B. Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.

References :=

IT Help Desk Best Practices

Prioritizing IT Support Tickets

•1000BASE-T Cable: This refers to Gigabit Ethernet over twisted-pair cables (Cat 5e or higher).

•Connector: RJ-45 connectors are used for Ethernet cables, including those used for 1000BASE-T.

•Coax: Used for cable TV and older Ethernet standards like 10BASE2.

•RJ-11: Used for telephone connections.

•OS2 LC: Used for fiber optic connections.

References:

•Ethernet Standards and Cables: Ethernet Cable Guide