Free Practice Questions for Cisco 100-140 Exam

A customer has the following issue:

I cannot access files from my external disk drive on my Windows 10 laptop. The disk drive is not listed in Windows Explorer. I can access the files just fine on my other laptop that has the same operating system and drivers installed.

You need to assist the customer in solving this problem.

For each action select Yes if it might solve the problem and No if it will not solve the problem.

Note: You will receive partial credit for each correct selection.

Move all the problem-solving steps to the answer area and place them in the correct order.

A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following:

Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network.

While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA).

Which two actions could you take to resolve the problem? (Choose two.)

Note: Each correct answer presents a complete solution.

You receive an email from a user with the display name of the President of your company. The email requests that you do them a favor and purchase gift cards and send the gift cards to an email address provided.

What should you do?

A customer copied the APK file for an app from their Windows laptop to the Documents folder on their Android phone. The customer needs help installing the app on the phone.

You need to configure the phone to allow installation of unknown apps.

Which option should you choose?

Select the correct option in the answer area.

Move each help desk term from the list on the left to the scenario it describes on the right.

You can use each option once, more than once, or not at all.

Note: You will receive partial credit for each correct response.

You are adding a new solid state drive (SSD) to a customer's desktop computer.

You need to follow safety procedures to prevent electrical shock and electrostatic discharge.

Complete the sentences by selecting the correct option from each drop-down list.

Note: You will receive partial credit for each correct selection.

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.

Which remote access application is best suited for this task?

Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.

Note: You will receive partial credit for each correct response.