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Maxi Ltd is a medium-sized manufacturing organisation in the automotive industry that creates engines for cars. It has traditionally worked well with its suppliers, with strong relationships and regular meetings. There are currently around 15 suppliers who provide parts to Maxi Ltd.

Due to changing customer demands, Maxi Ltd will, from next month, modify the manufacturing of some of its products. Product X is being made more environmentally friendly, with output of CO2 being reduced by 32%. The product will take longer to produce, but there will be no additional cost to customers for this.

Maxi ltd are considering outsourcing the manufacturing of Product Y as it is not a product which is routinely ordered by customers. This will allow Maxi Ltd to focus on other products which generate higher revenues for the company. The concern within the Board of Directorsis that if demand increases for this product, an outsourced company may not be able to cope with higher numbers of orders.

Product Z is an extremely popular item and oftentimes Maxi Ltd does not have the capacity to fulfil all orders. Consideration has been given to increasing the size of the factory, but this has been discarded as risky as demand is not guaranteed. The product has been available on the marketplace for a short amount of time and sales are continuing to increase, but the company believes this will soon plateau. To deal with current demand, the marketing team is working on campaigns to invite customers to make orders for this product at certain times of the year when product X is not being created in the factory. This means resources can be reallocated to the creation of product Z.

What is themain concernregarding the option to outsource the manufacturing of product Y?

A.

Cost

B.

Competence

C.

Scalability

D.

Finance

XYZ Ltd is a perfume manufacturer based in France. They have created a new perfume and research has shown that demand for the perfume will outstrip supply. The Chief Operating Officer (COO) and the Chief Financial Officer (CFO) are meeting to discuss this. The COO believes that the organisation needs to reallocate resources in order to meet demand. Are there any exceptions to when this may be the case?

A.

No - organisations should always aim to meet customer demand or resources will be underutilised

B.

No - this would negatively affect the profit the organisation could make

C.

Yes - there are occasions when an organisation would choose not to fulfil customer demand

D.

Yes - there are exceptions, but these are always outside of the organisation's control

Sandeep is the Chief Financial Officer at Brass Knuckles Ltd. He has attended a meeting with the Head of Operations who has shown him several options of potential changes that can be made to the operations department of the business. These options have been plotted on the Efficiency Frontier. What is the purpose of using the Efficiency Frontier to evaluate these options?

A.

This will identify the options which have potential for market growth

B.

This will list the options in order of return on investment

C.

This will estimate the success rate of each option

D.

This will identify the option that has a better return on investment with the same level of risk

Which of the following aretypical objectives of Linear Programming (LP)?Select ALL that apply.

A.

Minimising inventory levels

B.

Maximising machine working hours

C.

Maximising transportation costs

D.

Minimising production costs

E.

Maximising labour working hours

Paul is the Operations Manager at a button factory. Buttons are incorporated into many different fashion garments, and as they are currently 'on trend,' there is a high demand for more buttons. Paul is concerned that the factory cannot produce the number of buttons that is being demanded in the marketplace. He has calculated that each team within the factory only has the capacity to create 1,000 buttons per day, and he will decline any requests for buttons that exceed this amount. In terms of Capacity Loading, what is this called?

A.

Maximum loading

B.

Finite loading

C.

Complete loading

D.

Process loading

LTL Ltd is a manufacturing organisation producing made-to-order equipment for the construction industry, such as bespoke windows and doors. The Head of Operations has received four large orders and is considering the sequencing of production. Which of the following should the company do?

A.

Use a First Come, First Serve system to prioritise the orders that were made first, ensuring customer satisfaction

B.

Sequence the orders in the way that will be the cheapest to produce, creating the highest profit margin

C.

Create the orders in the most logical, economic, and fastest pattern. This may mean that the first order received is the last to be produced

D.

Start manufacturing the order that has the longest completion time first so all orders are ready at the same time

The Improvement Gap Analysis can be utilised to manage trade-offs in operational strategy. Which of the following is measured by the IGA? Select ALL that apply.

A.

Churn rate

B.

Customer return rate

C.

Customer dissatisfaction levels

D.

Return on investment

E.

Profit margin

Who are thefour business playersin theValue Net? SelectALLthat apply.

A.

Customer

B.

Buyer

C.

Supplier

D.

Distributor

E.

Complementor

F.

Competitor

Scenario:

Five manufacturing organisations are working withdifferent productsand usingvarious operational strategies. Each product aligns with acategory from the Boston Consultancy Group (BCG) Matrix, and each organisation is implementing aspecific operational strategy.

For eachorganisation, select thecorrect Product TypeandOperational Strategy.

The operations department of ABC Ltd has recently launched a new product. The product is manufactured within a large factory and then sent to retailers for sale. The department has a system in place which details the components required for the product and the quantities required to fulfil customer demand. The system works online and links to other areas of the business including HR and finance.

So far, several large orders have been placed for the product from different retailers. The Chief Operations Officer (COO) has decided to programme the completion of the orders based on when the orders were placed. The benefit of this strategy is that it will give each customer a similar lead time. Thus far no buffer stock has been created as products are only created when orders are received.

Three teams are required to make the product and the product flows from team one to team two to team three, each team adding a component to the product. Unfortunately, team two are short staffed and are completing their work at a slower rate than the other two teams. This is a huge consideration for the COO as it will impact upon the capacity of the organisation.

The retailers have all signed contracts with ABC Ltd and the COO is extremely happy that they are long term contracts. Contract 1 is with retailer X and the price is set for three years. Contract 2 is with retailer Y and is a five year contract where the price will be reviewed annually in line with CPI. Contract 3 has a variable pricing mechanism based on the volume of products ordered.

What system is used by ABC Ltd?

A.

MRP

B.

Lean

C.

ERP

D.

KPI