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An organisation may haveseveral different business-level strategies. Is thisTRUE?

A.

No—an organisation should only haveonestrategy, which can be likened to a 'master plan' with high-level ambitions

B.

No—effective vertical alignment between operations strategy and corporate strategy means there must only beoneorganisation-wide operations strategy

C.

Yes—different parts of the business may operate indifferent marketplacesor have different services/portfolios

D.

Yes—the different business-level strategies will contradict each other

In a bottom-up process for planning and control, who would make the strategic plan?

A.

Operational staff

B.

Middle managers

C.

Senior managers

D.

Stakeholders

Scenario:

Blue Bear Ltd is amultifunctional manufacturing organisationwith aglobal supply chainand customers in over30 different countries. Each function within the company hasdifferent supplynetworksand relationships.

For eachfunction, select the correctValue Chain ActivityandSupply Network Typefrom the given options.

Which of the following is adifferencebetween a supply chain and a supply network?Select ALL that apply.

A.

Profit made

B.

Dimension difference

C.

Complexity

D.

Number of players involved

E.

Location of the players

Which of the following is atechnique for continuous improvementthat employs afull-time specialist improvement team?

A.

Kaizen

B.

Employee suggestion scheme

C.

Six Sigma

D.

Value stream mapping

Megan, theDirector of Operationsat Orange Windows Ltd, is concerned aboutovercapacity. Should she be worried?

A.

Yes - overcapacity means that the organisation has wasted resources

B.

Yes - overcapacity means that some customer orders may not be fulfilled

C.

No - overcapacity means there are unused resources within the operations department

D.

No - undercapacity will lead to unsold products

Mabel, theOperations Directorat a hotel, is engaged in a debate abouttrade-offs. The CFO believes thatefficiency and effectiveness cannot be achieved together. Is this correct?

A.

Yes - the hotel must make a trade-off between efficiency or effectiveness, it cannot have both

B.

Yes - engaging in trade-offs means that continuous improvement methodologies are no longer required

C.

No - the concept of trade-offs means that the organisation can position itself to achieve both effectiveness and efficiency

D.

No - with improvements to technology and communications, there is no need for trade-offs

XYZ Ltd is a manufacturing organisation that buys raw materials from ABC Ltd, including rare materials such as rubies and gold. XYZ Ltd acceptsallorders from ABC Ltd as the materials are rare, making the relationshipone-sided. Which type of network best describes this relationship?

A.

Proprietary

B.

Centralised

C.

Asymmetric

D.

Symmetric

Which of the following arenotcharacteristics of good information?

A.

Relevant

B.

Timely

C.

Analysed

D.

Accurate

E.

Interpreted

Strategic stocking decisions are likely to change under what circumstances? Select ALL that apply.

A.

Changes in competitor activity

B.

Raw materials are vulnerable

C.

There is a short lead time for the product

D.

Customer demand is low