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Meredith Belbin carried out some notable research which concluded that successful teams need a good balance of complementary roles and personalities. His work concluded with the definition of nine distinctive roles that people adopt when working together in a team.

Applying this research, place the correct designated Belbin role label against the relevant personal characteristics.

The balanced scorecard involves creating a set of measures for which THREE of the following perspectives?

A.

Financial: How should we appear to our shareholders?

B.

Learning and Growth: To achieve our vision, how will we sustain our ability to change and improve?

C.

Quality: How do we improve our product and service quality to outpace the competition?

D.

Customers: To achieve our vision, how should we appear to our customers?

E.

Productivity: How do we improve our rate of output to satisfy all our stakeholders?

Kumari is about to start her new roie in the secretarial function of a law firm.

Which of the following is likely to be key part of her job?

A.

Ensuring legal duties are undertaken correctly at board level

B.

Controlling the provision of internal information

C.

Controlling the processing of transactions

D.

Ensuring internal processes are well controlled, efficient and effective