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While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.

What is causing this problem?

A.

Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.

B.

The location number is not defined In the BSR application form.

C.

The ASAI routing is not enabled-

D.

Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.

A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.

As a part of a good Global Support Services (CSS) methodology, what should the company do next?

A.

Reduce or eliminate the business Impact of the vector by testing the vectors.

B.

Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

C.

Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

D.

Determine the frequency and severity of the Issue where the vector does not route calls properly

What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

A.

Enables capital equipment expenditures

B.

Divides up resources among different locations

C.

Enables businesses to scale rapidly

D.

Lowers operational expenses

E.

Requires fewer servers

The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)

A.

The Incorrect Status Poll VDN is defined in HSR application form.

B.

The Console Permission is NOT enabled.

C.

The Route-pattern TSC settings has a setting = n.

D.

The Interflow Vector Is not defined at the remote location.

E.

The Status Poll VDN is using TAC Instead of aar analysis digits.

When deploying virtual environments, what factors should you consider for your virtual server?

A.

Configure resources where the virtual appliances are on the same host if possible

B.

Configure resources on as many separate partitions as possible

C.

Configure resources for traffic or performance for an average day

D.

Configure resources in a way that you can monitor their performance regularly

A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.

Which three actions should you advise them to take? (Choose three.)

A.

Check the port numbers

B.

Check that SQL is installed on a separate machine

C.

Check the IP address of the SQL server

D.

Check the installation directory for SQL

E.

Check that TTrace logging is recording errors properly

A customer with multiple locations wants to effectively balance the call load among agents at the various sites.

Which call center feature can provide this capability?

A.

Business Advocate (BA)

B.

Best Service Routing (BSR)

C.

Network Call Redirection (NCR)

D.

Least Occupied Agent (LOA)

A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VON 3030.

When the caller reaches VDN 3030, what is the active VDN?

A.

3005

B.

3030

C.

3010

D.

3020

What property of the SET command makes the command unique when dealing with variables?

A.

The SET command allows variables to be manipulated using arithmetic and string operators

B.

The SET command allows you to place calls in a particular queue

C.

The SET command allows a group of variables to follow a specific pattern

D.

The SET command reassigns variables to new values during the process of a vector

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

A.

The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds

B.

The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%

C.

The agent’s idle time is always adjusted down by 20 seconds

D.

The agent’s idle time is always adjusted up by 20 seconds