Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)
A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French
The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?
A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?
What is the process for routing calls to one or more networked locations that appear as single center called?
A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?
Refer to the exhibit.
Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?
In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)
