In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
Which component is used to add servers in Contact Center Manager Administration (CCMA)?
You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sentto the contact center? (Choose three.)
Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
Which Orchestration Designer intrinsicis used for Multimedia contacts?
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
Which service contains the InboundMessage Handler (IMH) component?
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?
