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In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

A.

the Multimedia Administrator

B.

the Email Manager

C.

the Multimedia Database

D.

the Outbound Campaign Management Tool

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A.

Configuration

B.

Multimedia

C.

Access and Partition Management

D.

Contact Center Management

You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?

A.

ССММ

B.

CCMS

C.

CCT

D.

CСMA

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

A.

the assignment of a route point for each email skillset

B.

the assignment of a script for each email skillset

C.

the assignment of a vector for each email skillset

D.

the assignment of an open queue for each email skillset

Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sentto the contact center? (Choose three.)

A.

The External Message Handler

B.

Open Queue Engine

C.

The Outbound Message Handler

D.

The Rules Engine

E.

The Inbound Message Handler

F.

The Inbound Mail Handler

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

A.

Avaya Aura® Media Server (AAMS)

B.

Contact Center Manager Server (CCMS)

C.

SIP

D.

Communication Control Toolkit (CCT)

Which Orchestration Designer intrinsicis used for Multimedia contacts?

A.

CONTACT TYPE

B.

QUIT

C.

LOG

D.

WAIT

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

A.

GIVE IVR

B.

QUEUE TO SKILLSET

C.

GIVE RAN

D.

GIVE MUSIC

Which service contains the InboundMessage Handler (IMH) component?

A.

Contact Center Multimedia (CCMM) License Service

B.

Contact Center Multimedia (CCMM) Campaign Scheduler Service

C.

Contact Center Multimedia (CCMM) E-mail Manager Service

D.

Contact Center Multimedia (CCMM) Starter Service

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

A.

http:// /agentdesktop where is the server name or IP Address of the Contact Center Manager Server (CCMS)

B.

http:// /agentdesktop where is the server name or IP Address of the Avaya Aura® Application Enablement Server

C.

http:// /agentdesktop where is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

D.

https://support.avaya.com web site