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You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

A.

Database Maintenance utility

B.

RefClient

C.

High Availability

D.

Data export utility

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

A.

General Settings

B.

Agent Settings

C.

Server Settings

D.

Skillset Settings

A useris assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

A.

The campaign stops functioning.

B.

The campaign will not be created.

C.

The campaign will not receive data.

D.

Thecampaign will receive calls but no agent is assigned.

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

A.

Configuration Reports

B.

Call-by-Call Reports

C.

Multimedia Reports

D.

AgentPerformance Reports

E.

Outbound Reports

F.

Contact Summary Reports

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

A.

Agent Desktop Configuration, Default Closed Reasons

B.

Agent Desktop Configuration, General Settings

C.

Agent Desktop Configuration, Resources

D.

Agent Desktop Configuration, User Settings

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?

A.

WC_

B.

VI_

C.

PO_

D.

SM_

Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?

A.

API Server

B.

Agent Desktop

C.

SIP Connector

D.

Avaya Aura® Media Server

When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?

A.

ССМА

B.

CCMS

C.

ADMIN

D.

Offline