You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password. Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?
A useris assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?
Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
