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You will need to configure Internet Explorer (IE) options to access Avaya Aura® Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).

Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

A.

CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.

B.

You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).

C.

CCMA supports only the 32-bit version of Microsoft Internet Explorer.

D.

Install Microsoft Internet Explorer 10.0 or 11.0.

You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.

Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environment?

A.

Multicast or unicast communication from the CCMS to Contact Center Manager Administration (CCMA)

B.

Unicast communication from the CCMS to the client PCs

C.

Multicast from Contact Center Manager Administration (CCMA)

D.

RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)

You have increased the multicast time to live value on the Contact Center Manager Server (CCMS).

After changing the value, which CCMS service must be restarted so that the new value can take effect?

A.

CCMS SDP_Service, the Statistical Data Propagator Service

B.

CCMS RSM_Service, the Real-Time Statistical Manager Service

C.

CCMS RDC_Service, the Real-Time Data Calculator Service

D.

CCMS IS_Service, the Intrinsic Service

Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

A.

The License Manager Configuration utility can be used to download the license file from the Avaya license website.

B.

License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.

C.

The License Manager provides central control and administration of application licensing for all features of the Contact Center.

D.

The license file on the server can be edited where License Manager is installed.

Avaya Aura® Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura® Contact Center (AACC) and AES is Mutual TLS.

Which three statements regarding the AES and AACC are true? (Choose three.)

A.

If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.

B.

AES 7.0 includes the default Contact Center root certificate.

C.

The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.

D.

AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

A.

Create a shared directory on a networked logical drive to store the database backup.

B.

Shutdown the Avaya Aura® Contact Center (AACC) server.

C.

Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup

D.

Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.

Where is the license for Agent Greeting enabled in Avaya Aura® Contact Center (AACC)?

A.

From the server, navigate to the Server Configuration > Licensing tab

B.

From the server, locate Multimedia Commissioning > Multimedia Licensing tab

C.

From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

D.

From the Contact Center License Manager > Configuration > Contact Center Licensing tab

Which features should be enabled in the Windows Server operating system before you install Avaya Aura® Contact Center?

A.

IIS and XPS Viewer to view reports on the server.

B.

Storage Manager for SAN’s for managing the remote backups and IIS

C.

TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.

D.

Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.

In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data.

When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

A.

In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.

B.

In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.

C.

In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.

D.

In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.

Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

A.

OD application steps can include call treatments, such as music or ringback.

B.

OD allows you to view real-time statistics for each skillset.

C.

OD applications can provide call routing, such as skill-based routing.

D.

OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.