Weekend Sale - Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: sntaclus

examout.co

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

A.

Assign the "#" as a call variable.

B.

Use the Terminating Character (termchar) configuration entry to set the value.

C.

The terminating character is always "#".

D.

Add an extra number to the Number of Digits value.

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

A.

Call

B.

Skillset

C.

Time

D.

Traffic

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

A.

Enter After Call Work Codes

B.

Call Customer

C.

Call Supervisor

D.

Enter Activity Codes

E.

Enter Call Notes

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

A.

Create a new skillsets.

B.

Delete a supervisor.

C.

Add a skillset to a script.

D.

Schedule an Agent to Skillset assignment.

A customer with Avaya Aura® Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.

Which statement regarding the Event Handler is true?

A.

The event handler can monitor for excessive Not Ready time.

B.

The event handler must be the first line on any script.

C.

The event handler monitors for music failure.

D.

The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.

A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue.

If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent.

Which section of script would accomplish this scenario?

A.

ASSIGN1 TO loop_counter_cv

SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN15

VALUE 2: GIVE RAN16

VALUE 3: GIVE RAN 17

DEFAULT:

ENDWHERE

ASSIGN loop_counter_cv + 1 TO loop_counter_cv

WAIT 30

EXECUTE wait_loop

B.

ASSIGN 1 TO loop_counter_cv

SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT:ASSIGN 0 TO loop_counter_cv

END WHERE

ASSIGN loop_counter_cv + 1 TO loop_counter_cv

WAIT 30

EXECUTE wait_loop

C.

ASSIGN 1 TO loop_counter_cv

SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT: ASSIGNloop_counter_cv + 1TO loop_counter_cv

END WHERE

WAIT 30

EXECUTE wait_loop

D.

SECTION wait_loop

ASSIGN 1 TO loop_counter_cv

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT:ASSIGN loop_counter_cv + 1 TO loop_counter_cv

END WHERE

WAIT 30

EXECUTE wait_loop

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.

Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

A.

User type

B.

Login ID

C.

Create CCT Agent

D.

CCMA Login Account Details

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.

Given the following section of script:

IF DNIS = SOOO THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSF

QUEUE TO SKILLSET general_lnfo

WAIT 2

END IF

QUEUE TO SKILLSET backup_sklllset WAIT 2

Which statement describes what will happen to a caller encountering this section of script?

A.

Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.

B.

Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.

C.

Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.

D.

Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup„skillset.

A customer with Avaya Aura® Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls.

Which call will be presented to the agent?

A.

the call that has been in the system the longest

B.

the call that has been in queue the longest

C.

the call with the highest priorityin the script

D.

the call for which the agent has the highest priority

A customer with Avaya Aura® Contact Center (AACC) will use the Contact Router for all calls entering the system.

What is one function of the Contact Router?

A.

It can link intrinsics to applications.

B.

It can link agents to applications.

C.

It can link skillsets to applications.

D.

It can link Control Directory Numbers (CDN) to applications.