A customer with Avaya Aura® Contact Center (AACC) has a list of holidays that change on a yearly basis. The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.
Which category and type of variable will the administer modify in the variable table to accomplish this?
A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management agent.
Which three features can be assigned to a Contact Center Management agent? (Choose three.)
A customer with Avaya Aura® Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded.
To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?
Refer to the exhibit.
The flow in the exhibit has been created in Avaya Aura® Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.
To provide a disconnect, to which block should the technical difficulties output block be connected?
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?
A customer with Avaya Aura® Contact Center (AACC) wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?
Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.
Which three variables types support this class type? (Choose three.)
Refer to the exhibit.
The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.
Using a Queue block, under which tab would the Most Logged in Agents be configured?
When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?
