Summer Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: exc65

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A.

Apple Downloads

B.

Apple Support articles

C.

Third-party search engines

D.

Apple Support Communities

Examine the image.

Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?

A.

You cannot remove the connector on the hard drive if youdo not remove these screws.

B.

You cannot remove the battery cable with these screws installed.

C.

You will prevent strain on the hard drive flex cable by removing them.

D.

You will damage the logic board if you do not remove these screws.

What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort Extreme 802.1 lac?

A.

OSXv10.7.5

B.

OSXv10.7.2

C.

OSXv10.6.8

D.

OSXv10.8.4

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

A.

Red

B.

Blue

C.

White

D.

Yellow

How many simultaneous connections are supported on AirPort Extreme and Time Capsule?

A.

254

B.

100

C.

50

D.

10

Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?

A.

Network Utility

B.

Network Diagnostics

C.

Wireless Diagnostics

D.

Network Setup Assistant

Which two components inside an iMac are energized if the computer is plugged in, even when the computer is turned off? (Select two.)

A.

Logic board

B.

Hard drive

C.

Memory

D.

Speakers

E.

Power supply

F.

LCD

Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models? (Select two.)

A.

System Information

B.

Apple Service Toolkit (AST)

C.

Apple Service Diagnostics (ASD)

D.

Thermal Sensor Diagnostics (TD)

E.

Thermal Service Diagnostics (TSD)

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?

A.

Glue

B.

Very High Bond (VHB) adhesive

C.

Packing tape

D.

Thermal compound

E.

Painters tape

If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?

A.

All third party equipment

B.

Any third party applications

C.

Any third party extensions

D.

Any third party frameworks