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A talent development professional is providing coaching to an individual. Which action is most likely to improve success for the coaching action plan?

A.

Allow others to define actions for the person receiving coaching

B.

Obtain stakeholder approval for the action plan

C.

Be specific whether an action is a goal or a task

D.

Write out the action plan

Which factor is a significant challenge to aligning organizational and talent development objectives?

A.

A limited talent market

B.

Rapid growth in the organization

C.

Limited understanding of organizational strategy

D.

A recent culture shift due to a leadership change

A talent development (TD) professional works at a small Internet-based company. The TD professional is tasked with training a group of customer service representatives to process refunds in a new software application.

What should the TD professional do?

A.

Walk through example refunds with the learners.

B.

Conduct lectures to provide instruction, then have learners practice processing the refunds on their own.

C.

Remove nonessential information from the learning materials.

D.

Provide the instruction manual for the new software application for staff to learn on their own.

E.

Provide a demonstration of the new software application.

Which work product would most likely be protected under copyright law?

A.

A communication plan

B.

A new-hire process flow

C.

An onboarding procedure

D.

A recording of an orientation course

A talent development (TD) professional has been asked to present new call center techniques to a customer service group. During a break, a participant says the information is being presented too quickly for the group to understand. Which technique should the TD professional use to monitor the situation and modify the training?

A.

Express the need for follow-up training to the manager

B.

Condense the material and only present the basic techniques

C.

Scan for audience learning reactions and adjust accordingly

D.

Administer a quiz to evaluate group knowledge of the techniques

A talent development (TD) professional is approached by a department manager for advice on how to improve an employee ' s performance on assigned monthly reports. How should the TD professional approach this situation?

A.

Assess the employee ' s last performance review against the employee ' s current performance, and look at the employee ' s full history.

B.

Suggest that the manager review the yearly performance appraisal for guidance on what the employee is being measured on, and have the manager coach the employee based on the expectations.

C.

Assess the manager ' s relationship with the employee, the manager ' s leadership skills, and the manager ' s ability to coach this employee for improved performance.

D.

Suggest that the manager define what satisfactorily completed work looks like, such as number of errors on the report, amount of time it takes to complete the work, and readability of the report.

What tool would be best to organize a large number of ideas into logical groups?

A.

Affinity diagram

B.

Root cause analysis

C.

Cause-and-effect analysis

D.

Forecasting model

A talent development professional has been asked to take a six-hour in-person meeting and transform it into an online course. Which is the best way to create engaging training that will not be a burden for learners to complete?

A.

Create a blend of synchronous and asynchronous learning events, ending with a live webinar.

B.

Host synchronous online meetings with small-group projects.

C.

Create a learning module where learners are given information and interactions to test their knowledge.

D.

Create a manual in a digital format for learners to review, with a knowledge check at the end.

A talent development (TD) professional has been asked to analyze training effectiveness in relation to company finances. Specifically, management wants to know if the training will pay for itself in 18 months. Which tool should the TD professional use?

A.

Break-even analysis

B.

Return on investment (ROI)

C.

Price to earnings ratio

D.

Fixed costs to total labor ratio

Determining appropriate sample size for a project depends on which element?

A.

The frequency with which the tool is administered

B.

The type of research methodology that has been selected

C.

The ease with which members of the population may be identified

D.

The level of confidence that the results were not caused by chance