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In analyzing job performance, a talent development professional identifies that while workers know the process for building products, they are not following it every time, leading to an increase in quality defects. Which layer of the modern learning ecosystem is most likely to influence compliance with expected safety protocols?

A.

Formal training

B.

Performance support

C.

On-demand training

D.

Management support

A talent development (TD) professional is one of several people from different departments that are assigned to a project. The purpose is to design a solution to an issue that occurs often among new hires. What kind of project will the TD professional be participating in?

A.

Action research

B.

Consultative inquiry

C.

Delphi analysis

D.

Facilitated design

A talent development (TD) professional has been hired as a consultant for a 20-person manufacturing company. The TD professional has not worked in this industry before. Several employees have complained to the human resources (HR) department that some supervisors have been disrespectful toward them when giving feedback. The HR manager decides that company-wide training on appropriate feedback is needed. The TD professional is assigned to conduct a needs analysis and to report the results to the HR manager in two days.

Which data collection method(s) would be most appropriate for the TD professional to use to complete the needs analysis?

A.

Pretest

B.

Observations

C.

Policy review

D.

Focus groups

E.

Benchmark study

A claims employee at an insurance company is transferred to the talent development (TD) department. This new TD team member has previously delivered departmental on-the-job training on an informal basis, but does not have any formal TD training. A TD manager has been assigned to help the new TD team member develop TD skills.

Several years have passed, and the former claims employee is now an experienced TD professional. The TD manager asks this TD professional to create a training plan for a new claims process. Some claims employees work remotely in three different countries. The TD manager requests a draft of the training plan in 30 days.

The TD manager approves the TD professional ' s training plan draft. What should the TD professional do to implement this project?

A.

Complete a SWOT (strengths, weaknesses, opportunities, threats) analysis.

B.

Define project roles.

C.

Schedule training sessions.

D.

Determine the project resources needed.

E.

Create a project definition checklist.

F.

Prepare a communication plan for stakeholders.

G.

Rotate project members on and off the project team.

A talent development (TD) professional has been hired to create and lead a TD department for a global organization. The TD professional ' s first task is to create a strategic plan for the new department. Which step should the TD professional take first to develop the strategic plan?

A.

Research other organizations ' TD strategic plans and best practices

B.

Create a mission and vision statement for the department that supports the organization ' s strategic plan

C.

Research the business model, objectives, goals, and drivers for the organization

D.

Evaluate how the organization ' s culture will help or hinder the deployment of the strategic plan

A talent development (TD) professional has been contracted to design a training program on cross-cultural communications. The organization’s goal is to foster a more inclusive workplace environment. Which action would best help the TD professional assess the organizational environment to identify specific performance objectives?

A.

Read the results of exit surveys and interviews.

B.

Facilitate focus groups with employees across all levels.

C.

Discuss performance gaps with external clients and senior leadership.

D.

Evaluate performance reviews to assess ratings and written narratives.

Which level of Kirkpatrick ' s model should a talent development professional use to measure the impact of learning during and after a training course?

A.

Level 1

B.

Level 2

C.

Level 3

D.

Level 4

Which step in a change management process is most important for instituting sustainable change?

A.

Position the change as a strategic priority at the organization

B.

Create meaningful data about the progress of the change and share data with key stakeholders

C.

Benchmark successes pertaining to the new change to similar organizations

D.

Rally key stakeholders to create work groups to usher in the new change

A senior manager consults a talent development (TD) professional about the excessive time a team member spends to research background information before presenting options. Before the TD professional makes a recommendation, what is the first question to ask?

A.

How much time do you expect your team member to spend on research?

B.

Do the results your team member presents meet your needs?

C.

What types of research is your team member conducting?

D.

Does your team member get easily distracted?

A leader who recognizes that they are a member of a diverse group and not apart from the group is practicing which collaboration operating principle?

A.

Focus on team, not position.

B.

Rely on one another.

C.

Achieve cross-cultural agility.

D.

Understand that everyone can play.