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A talent development professional is following the return on investment (ROI) methodology. Which data collection method will be most useful for collecting Level 4 data?

A.

Performance tests for learners

B.

Business performance monitoring

C.

Surveys to determine the use of program aspects

D.

Interviews to determine how learning was applied

Which metric would show the most alignment with senior management and organizational goals?

A.

Market share

B.

Engagement

C.

Attrition

D.

Productivity

Which is the most effective way to communicate the value of a leadership program to a stakeholder who has a driver listening style?

A.

Hold a big-picture discussion while presenting conceptual information

B.

Present evidence from other companies indicating that the program will be successful

C.

Provide a summary of specific program features and outcomes in a bullet list

D.

Discuss how the program will affect the emotional intelligence of the participants

Which activity represents the best example of a meaningful diversity and inclusion strategy in a workplace?

A.

Establish an executive-sponsored mentoring program with a designated budget and practices designed to support employees to increase the value they bring to the company

B.

Implement a fixed hiring model that will ensure at least one person from every type of diversity group is represented in the local/regional workforce

C.

Solicit input from employees and gather interest in various topics to offer targeted webinars to the organization around diversity and inclusion

D.

Issue an invitation to all employees to join the company's diversity committee so they can direct the company's activities around diversity and inclusion

Which technique for writing social media content best encourages readers to engage, extend the conversation, and take action?

A.

Asking a question that prompts an actual response

B.

Writing short and compelling headlines to intrigue readers

C.

Chunking information into short paragraphs

D.

Adopting a conversational style to speak one-on-one to readers

Which is a learning activity guided by constructivist learning theory?

A.

Listening to a podcast

B.

Role-play exercise

C.

Lecture

D.

Physically active learning exercise

A talent development professional has been hired to assess the motivation of a client's workforce and provide a performance improvement solution. Which three questions would be most important to ask the client?

A.

What goals are the employees accountable for? After a solution is implemented, what will the employees be able to do? What are the objectives for the workforce?

B.

What motivates the current workforce? What is causing employees' lack of motivation? What would a motivated workforce look like?

C.

What solutions have you tried in the past for motivating the workforce? What solutions worked? What solutions did not work?

D.

What are the current workflows and workloads? What are the bottlenecks? What aspects of the work are awkward?