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Which statement best describes D.E. Super's theory of career development?

A.

It uses concepts from psychology and is considered behavioral career counseling

B.

It uses tests that are based on individual interests to determine best career choice

C.

It emphasizes that choice of occupation is highly influenced by a person's self-image

D.

It states that career choice is determined through interviews that deal with six types of work environments

Some talent development professionals skip Level 2 evaluations thinking Levels 3 and 4 are sufficient to prove success. Why is this a dangerous assumption?

A.

Levels 1 to 4 must be completed in stepped order

B.

Level 2 evaluations are the only way to confirm application of knowledge

C.

If Level 3 and Level 4 results are poor, the training quality could be questioned

D.

Level 4 evaluations require data captured during Level 2 evaluations

Which is the most effective way to communicate the value of a leadership program to a stakeholder who has a driver listening style?

A.

Hold a big-picture discussion while presenting conceptual information

B.

Present evidence from other companies indicating that the program will be successful

C.

Provide a summary of specific program features and outcomes in a bullet list

D.

Discuss how the program will affect the emotional intelligence of the participants

An organization with high turnover had attempted to reduce turnover by increasing wages and paid time off. A year later, the turnover rate had not changed. Which is the best approach for solving the issue?

A.

Complexity theory

B.

Systems thinking

C.

Organizational change theory

D.

Six Sigma

What is the best way a talent development professional can create a strong business case for continuing an existing training program?

A.

Compare the amount of money spent on the program with that spent on other training programs

B.

Review end-of-course evaluations to assess participant reactions

C.

Show how the training program contributed to the achievement of business objectives

D.

Demonstrate how the training program improved on-the-job performance

Which is the best quality improvement tool for a team that is ready to design a flowchart for a new product release?

A.

Process map

B.

Pareto chart

C.

Fishbone diagram

D.

Cause-effect diagram

When is microcoaching most helpful to the performer?

A.

When the coach requires the performer to use a new technology platform

B.

When the performer is unsure how to move forward with her/his goals

C.

When the coach and performer are in the initial stages of building trust

D.

When the coach and the performer are clear about the performer's goals

A course requires a participant to go on a virtual search to find a video from the company president and an electronic document outlining specific roles and responsibilities. This is an example of which of the following?

A.

Multimedia approach

B.

Synchronous learning

C.

Collaboration technology

D.

Electronic performance support system

Which learning concept is best exemplified by the question, "Why do I need to know this?"

A.

Mager's criterion-referenced instruction approach

B.

Knowles's adult learning theory

C.

Bloom's taxonomy

D.

Gagne's nine levels of learning

The total cost of ineffective e-learning includes the cost of which factors?

A.

Development plus implementation

B.

Software platform plus integration

C.

Instructional designer salaries plus missed schedule deadlines

D.

Poor performance plus missed opportunities