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The most relevant measure of customer service performance Is:

A.

service perceived by the customer against service expected by the customer.

B.

service promised to the customer against service measured by the supplier.

C.

customer complaints received as a percentage of orders shipped.

D.

positive customer feedback as a percentage of customer feedback.

When a third-party needs to receive privileged information, which of the following would be the BEST to

transport the data?

A.

Layer 2 Tunneling Protocol

B.

Encrypted at rest

C.

Virtual Private Network (VPN)

D.

Encrypted in transit

Which of the following concepts MOST accurately refers to an organization ' s ability to fully understand the health of the data in its system at every stage of the lifecycle?

A.

Data observability

B.

Data portability

C.

Data discovery

D.

Data analytics

A Structured Query Language (SQL) database is hosted on a hardened, secure server. All unused ports are locked down, but external connections from untrusted networks are still required to be allowed through. What is the BEST way to ensure transactions to/from this server remain secure?

A.

Secure SQL service port with a Transport Layer Security (TLS) certificate.

B.

Use Multi-Factor Authentication (MFA) for all logins to the server.

C.

Secure SQL service port with a Secure Sockets Layer (SSL) certificate.

D.

Scan all connections to the server for malicious packets.

Which of the following situations is most likely to occur when using a push system?

A.

Work centers receive work even if capacity is not available.

B.

Work centers are scheduled using finite capacity planning.

C.

Work centers operate using decentralized control.

D.

Work centers signal previous work centers when they are ready for more work.

An organizations is developing a new software package for a financial institution. What is the FIRST step when modeling threats to this new software package?

A.

Diagram the data flows of the software package.

B.

Document the configuration of the software package.

C.

Prioritize risks to determine the mitigation strategy.

D.

Evaluate appropriate countermeasure to be implemented.

Small, independent demands for components and subassemblies typically arise from which of the following sources?

A.

Warehouse orders

B.

Repair and service requirements

C.

Original equipment manufacturers

D.

Scrap allowance

An organization is retiring an old server out of the data center. This server was used to store and process sensitive information. The server is being sent off-site to a recycling center. Which declassification method should be performed prior to it being sent off-site?

A.

Tokenization

B.

Anonymization

C.

Obfuscation

D.

Destruction

An organization ' s penetration test engineer noticed that traffic is being modified between 2 nodes and suspects an eavesdropping attack. On which networking plane is this attack occurring?

A.

Data

B.

Control

C.

Management

D.

Configuration

Which burden of proof has been applied when a workplace investigation has a 51 percent or greater certainty that allegations are true?

A.

Preponderance of evidence

B.

Beyond a reasonable doubt

C.

Some credible evidence

D.

Clear and convincing

Which of the following tactics can be employed effectively to reduce appraisal quality costs?

A.

Investing in prevention

B.

Conducting quality audits

C.

Loosening product specifications

D.

Implementing house of quality (HOQ)

Which of the following methods places a replenishment order when the quantity on hand falls below a predetermined level?

A.

Min-max system

B.

Fixed order quantity

C.

Periodic review

D.

Available-to-promlse (ATP)

An organization wants to ensure the security of communications across its environment. What is the BEST way to provide confidentiality of data from handheld wireless devices to the internal network?

A.

Transmission encryption

B.

Multi-Factor Authentication (MFA)

C.

Single Sign-On (SSO)

D.

Transmission authentication

Up-to-date Information about production order status is required to do which of the following tasks?

A.

Calculate current takt time.

B.

Determine planned orders.

C.

Replenish kanban quantities.

D.

Calculate the cost of work in process (WIP).

A company implementing a localized multi-country strategy to increase market share should engage in which of the following actions?

A.

Sell different product versions in different countries under different brand names.

B.

Sell the same products under the same brand name worldwide.

C.

Locate plants on the basis of maximum location advantage.

D.

Use the best suppliers regardless of geographic location.