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In the marketing communication process, the sender works with a creative department, either an in-house marketing department or an external agency, who receives the information and transforms it for use. Here, the creative department is the _____.

A.

encoder

B.

decoder

C.

transmitter

D.

channel

E.

receiver

When Lily, a travel agent, she sells an expensive vacation package, she encourages the customer to buy travel insurance, which provides reimbursement in case of trip cancellation due to illness or another emergency. Jordana is trying to reduce her customers'_____ risk.

A.

psychological

B.

financial

C.

performance

D.

social

E.

physiological

Talyn Cosmetics sells high-end cosmetics that are coveted by women, but are priced out of the budgets of most average buyers. Talyn wants to enter the Arian market and is conducting market research to identify the market segment on which it should focus its strategy. Researchers send out a questionnaire to a vast pool of potential customers in Aria and analyze the results. Which of the following questions should research analysts focus on to identify the target segment?

A.

Would you choose Talyn Cosmetics over other cosmetics brands in the market? Why?

B.

Would you be interested in buying Talyn Cosmetics? What is the most you would be willing to spend on a brand of cosmetics?

C.

What is your preferred mode of purchase of cosmetics—retail stores or online?

D.

List your favorite brands of cosmetics.

E.

How old were you when you began using cosmetics?

The place aspect of the marketing mix typically involves interactions between the marketer and _____.

A.

customers

B.

regulatory bodies

C.

suppliers

D.

customers

E.

advertisers

Which of the following best describes a lagged effect?

A.

It is a delayed response to a marketing communication campaign exhibited by customers.

B.

It occurs when consumers mention a specific brand name first when they are asked about a product or service.

C.

It occurs when consumers indicate they know the brand when the name is presented to them.

D.

It refers to a potential customer’s inability to recognize or recall that a brand name belongs to a certain product category.

E.

It is any interference that stems from competing messages, a lack of clarity in the message, or a flaw in the medium.

Fly, a manufacturer of indoor and outdoor heaters, has production facilities that are not running at their full capacity because of piled up inventory. Fly offers a discount to retailers who purchase heaters while the weather is still warm, because the cold months are still at least three months away. Based on historical sales data, Digimart, a retailer, picks up 200 heaters from Fly at a discount of 30% on the usual price. This scenario is an example of a(n) _____.

A.

noncumulative quantity discount

B.

quantity discount

C.

slotting allowance

D.

cash discount

E.

seasonal discount

Which of the following is considered the second "E" in 4E framework?

A.

Educate the customer

B.

Experience the product

C.

Excite the customer

D.

Engage the customer

E.

Experience the service

Mustard, a manufacturer of audio systems, is the market leader in the audio equipment segment in the U.S., a fast-growth market. Its flagship product, Zeus, a high-end audio entertainment system, holds 30% of the market share in its segment, barely a year after its release. Zeus can be classified as a _____ in the BCG matrix.

A.

dog

B.

cash cow

C.

star

D.

question mark

E.

loss leader

Pluto Inc. creates a new software and promotes it through facebook and other similar networking sites. The company is attempting to create interest and is currently in the first stage of the 4E framework. In this scenario, the company is using social networking to create_____.

A.

enlightenment

B.

experience

C.

entitlement

D.

engagement

E.

excitement

Which of the following is true of an administrative marketing channel?

A.

The parent company has complete control over the marketing channel because it owns multiple segments of the channel.

B.

The channel is held together by contractual relationships between the members of the channel.

C.

There is no common ownership, but the dominant channel member controls or holds the balance of power.

D.

Several independent members—a manufacturer, a wholesaler, and a retailer—each attempts to satisfy its own objectives and maximize its profits.

E.

None of the participants has any control over the others.