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In Travnia, an industrial country, the government controls most of the utilities, including power and water supply. The bottled-water market, however, has four major players: Balk, Pentl, Valr, and Tidum. Each of the companies markets its product using a distinct branding strategy. In an attempt to gain a larger market share, Pentl reduces the price of its products by 10%. It expects to make up for the lost revenue from an increase in sales. Which of the following is true of this scenario?

A.

The government's control of most of the utilities including power and water supply represents monopolistic competition.

B.

The power supply industry in Travnia is oligopolistic in nature.

C.

The competition in the bottled-water industry represents pure competition.

D.

Pentl's current pricing strategy can be termed as predatory pricing.

E.

A price war would erupt if the other firms reduced prices, too, and forced Pentl to reduce prices further.

Reference groups refer to

A.

the relatively permanent, homogeneous divisions in a society that consists of people who share similar values, interests, and behaviors.

B.

individuals who exert direct or indirect social influence over others.

C.

one or more persons whom an individual uses as a basis for comparison regarding beliefs, feelings, and behaviors.

D.

those buyers who, through the size of their purchases, affect where marketing dollars will be spent.

E.

those with whom a person does not wish to be a member of or identified with.

Fly Air, provides exclusive services such as guaranteed tickets, upgrades and dedicated customer lines to customers who use the airline more than 20 times a year. The company believes that not all customers are created equally. In this scenario, Fly Air is using _____ segmentation.

A.

demographic

B.

psychographic

C.

loyalty

D.

geographic

E.

occasion

Reso, a manufacturer of mp3 players or portable media players (PMPs), accounts for 157,500 of the 700,000 PMPs sold annually in the United States. What is the Reso's market share of the PMP market?

A.

17.20%

B.

22.50%

C.

26.10%

D.

29.80%

E.

34.40%

The major disadvantages of primary data collection are that:

A.

it can only be accessed through syndicated databases or unstructured data mines.

B.

it cannot be tailored to meet specific research needs.

C.

it takes more time to collect than secondary data and is more costly.

D.

it is too general to meet researcher's and manager's needs.

E.

all of these are disadvantages of primary research data.

The _____ component of attitude reflects a person’s belief system, or what we believe to be true.

A.

behavioral

B.

affective

C.

perceptive

D.

physiological

E.

cognitive

According to the AMA Statement of Ethics, a marketer who embraces the ethical value of responsibility is expected to:

A.

contribute to charities and other social causes.

B.

avoid using coercion with all stakeholders.

C.

avoid knowing participation in conflicts of interest.

D.

listen to the needs of customers and make all reasonable efforts to monitor and improve their satisfaction on an ongoing basis.

E.

disclose list prices and terms of financing as well as available price deals and adjustments.

Newtown-based athletic shoe manufacturer Alpha Shoes sells different types of shoes for kids, and focuses its marketing activities in the Newtown region. To increase sales of its products, Alpha begins an intensive promotional campaign in Newtown's schools. Which of the following market strategies is the company using?

A.

diversification

B.

market penetration

C.

horizontal integration

D.

market development

E.

vertical integration

As compared to a value, a norm is:

A.

an established standard of conduct maintained by an organization.

B.

a commonly-held perception of ethical conduct within a particular society.

C.

a subjective standard of behavior that differs from person to person.

D.

an inherent character trait that cannot be taught or imposed externally.

E.

the collective conception of what a community or culture finds desirable or morally proper.

_____ pertains to a customer’s perception of the benefits he or she received compared with the costs.

A.

Distributive fairness

B.

Procedural fairness

C.

Qualitative fairness

D.

Extent of responsiveness

E.

Extent of reliability