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Which of the following definitions apply to the cost of quality?

A.

Customer satisfaction

B.

Left over product

C.

Total cost of all project efforts

D.

Redoing entire project

The number-one skill needed for the tester analyst is listening.

A.

True

B.

False

With the optimizing process, the data is available to justify the application of technology to various critical tasks, and numerical evidence is available on the effectiveness with which the process has been applied to any given product.

A.

True

B.

False

Which of these terms apply to identifying quality standards and how to satisfy them?

A.

Quality Management

B.

Quality Overview

C.

Quality Planning

D.

Quality Projections

A standard is not an expected norm

A.

True

B.

False

Software testing accounts for what percent of software development costs?

A.

10-20

B.

5-10

C.

70-80

D.

40-50

A quantitative measurement used to determine test completion is _________________.

A.

Requirements Coverage

B.

Defect Measurement

C.

Statistical Analysis

Inspections may or may not involve the author of the work product.

A.

True

B.

False

The receivers of an information systems service are known as a users.

A.

True

B.

False

In attending to a speaker you should periodically restate what you heard the speaker say and ask the speaker to confirm that that was the intent of the information spoken.

A.

True

B.

False