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If you use the PDCA cycle for managing processes, which activity is associated with the CHECK component?

A.

Process Definition

B.

Process Mapping

C.

Process Measurement

D.

Process Improvement

E.

Process Controls

A process is a vehicle of communication, specifying the methods used to produce:

A.

A Service

B.

A Product

C.

Both Product and Service

D.

None of the above

Which of the following would be considered an important prerequisite to quality planning?

A.

Establishing a Quality Assurance Function

B.

Defining the IT Vision, Mission, and Goals

C.

Defining the Quality Assurance Mission and Goals

D.

Adopting the Six Sigma Concept

E.

Calculating Cost-of-Quality for the IT Organization

Which is generally considered the most important step in the process of contracting for software development?

A.

Selecting an outside organization as a contractor

B.

Contract negotiations

C.

Operation for maintenance

D.

Budget Criteria

In the broad context of comparing quality assurance activities and quality control activities in an IT organization, which of the following would be considered a quality assurance activity?

A.

Developing Test Plans

B.

Conducting Design Inspections

C.

Developing Test Processes

D.

Performing Acceptance Testing

E.

Performing Regression Testing

It is generally agreed that people are the key to providing an adequate and appropriate level of security. One of the most effective methods for involving people in security is:

A.

Write a security policy

B.

Conduct security awareness training

C.

Evaluate people on following security procedures

D.

Write detailed security procedures

E.

Develop security response programs

Which of the following Quality Management principle(s) are incorporated into the ISO 9001 standard?

A.

System approach to management

B.

Process approach

C.

Mutually beneficial supplier relationships

D.

Factual approach decision making

E.

All of the above

Which is NOT an objective baseline measure?

A.

Lines of code

B.

Number of abnormal terminations

C.

Help desk empathy with customer's situation

D.

Number of programs

The guarantee provided by the contractor of software development that the deliverables will meet the specification is called:

A.

Contractor Support

B.

Penalties

C.

Warranty

D.

Fairness of Contract

E.

Acceptance Test Criteria

Requirements reviews, code walkthroughs, and inspections are examples of:

A.

Verification

B.

Validation

Cause-and-effect graphing is a tool used to:

A.

Trace requirements

B.

Help determine root causes of problems in processes

C.

Determine what requirements have been covered

D.

Graph defects uncovered by cause

E.

Identifies the routines in which errors occur

The following types of controls, which are designed to alert individuals to a process problem such as control totals assuring data transmissions are complete, are called:

A.

Preventive Controls

B.

Detective Controls

C.

Corrective Controls

D.

Quality Controls

E.

All of the above

Which of the following quality control activities is most effective in uncovering defects?

A.

Inspections

B.

Unit Testing

C.

Integration Testing

D.

System Testing

E.

Acceptance Testing

There is a strong correlation between process maturity and defect rates. As the process maturity level increases, the defect rate decreases.

A.

True

B.

False

What type of testing evaluates the completeness of the documentation associated with a software application?

A.

Verification testing

B.

Validation testing

C.

Testing by observing the demonstration of the software

D.

Parallel testing the operational COTS software versus the current method of processing