Free Practice Questions for ServiceNow CIS-SPM Exam

According to the RIDAC (Risk, Issue, Decision, Action, and Request Changes) record entries for a project document, the RIDAC workflow can be modified by using the Workflow Editor, which is a graphical tool that allows you to create and edit workflows. The other options are not correct, as they are not recommended features for modifying the RIDAC workflow. The Project Form is used to create and update project records. The Flow Designer is used to automate processes without coding. The Service Catalog is used to order items and services.

According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is a reference field that displays values from the cmn_department table. A reference field stores a link to a record on another table, rather than storing the data directly in the field2.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html 2: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_ReferenceFields.html

According to the ServiceNow documentation1, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace. The other tables are used for different purposes:

pm_project: Stores information about projects2.

pm_toplevel_project: Stores information about top-level projects3.

project_template_config: Stores information about project templates.

According to the ServiceNow documentation1, this property controls whether the start dates of the resource plan, cost plan, and benefit plan are automatically updated when the start date of the demand or project is changed. If this property is set to true, then the plans will be shifted by the same number of days as the demand or project start date change. If this property is set to false, then the plans will not be affected by the demand or project start date change.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

According to the ServiceNow documentation1, a rate card is a table that defines the hourly cost of labor for different roles or resources. A project rate is a fixed rate that is applied to all resources assigned to a project, regardless of their roles or individual rates. Both of these can be used to calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by the corresponding rate. The other options are incorrect because:

A. Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used to estimate the cost of fulfilling a demand before it is converted into a project2.

C. Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback option3.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_RateCards.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandRate.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_DefaultRate.html

According to the Portfolio Planning document, the first step in the process when configuring Portfolio Planning to work with ServiceNow® Project Portfolio Management is to generate default mapping configurations. This step creates the default mappings between the Portfolio Planning fields and the ServiceNow® Project Portfolio Management fields. The other options are not correct, as they are not the first step in the process. Creating an alignment integration is the second step, creating custom mapping configurations is the third step, and creating personalized portfolio plans is the fourth step.

According to the ServiceNow documentation1, a demand manager can view and edit the following artifacts from a demand:

Decision: A decision that affects the demand or its outcome2.

Risk: A risk that could impact the demand or its outcome3.

Requirement: A requirement that defines the scope or functionality of the demand4.

The other options are not artifacts of a demand, but rather related entities that can be created from a demand or linked to a demand.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandManagement.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateADecision.html 3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARisk.html 4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARequirement.html

According to the ServiceNow documentation1, the timecard_admin role can approve time sheets or submit time cards on behalf of team members. This role also has the ability to create and modify time sheet policies, time sheet groups, and time sheet periods. The other options are incorrect because:

A. activity_admin: The activity_admin role can create and modify activities, activity sets, and activity plans2.

C. form_admin: The form_admin role can create and modify forms, form sections, and form layouts3.

D. approval_admin: The approval_admin role can create and modify approval rules, approval groups, and approval stages4.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/reference/r_TimeCardManagementRoles.html 2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ActivityManagementRoles.html 3: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_FormAdministration.html 4: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/approvals/concept/c_Approvals.html