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Demand managers can enhance a demand request by adding the following: (Choose three.)

A.

Requirements

B.

Change Requests

C.

Problems

D.

Decisions

E.

Stakeholders

Plugins may be added to the base platform in one of the following ways: (Choose three.)

A.

Activated by an admin (not by default).

B.

Activated by an it_portfolio_manager.

C.

Requested from ServiceNow.

D.

Activated by default in the base ServiceNow system.

E.

Activated by an it_pps_admin.

The hourly rate is derived from the resource rate on the resource plan, if this option is selected.

A.

Rate override

B.

Labor rate card

C.

Rate model

D.

Planned cost

When entering time worked into a time sheet, which feature is recommended to group different types of work (e.g., standard hours and overtime)?

A.

Rate type

B.

Bill rate

C.

Category

D.

Rate model

To set up a group for selection in a resource plan, the group record needs to include which role?

A.

resource_manager

B.

itil

C.

it_project_user

D.

pps_resource

Who can submit Ideas?

A.

Any user.

B.

Any IT user.

C.

Any demand user.

D.

Any ITIL user.

What happens to the expense line after it is processed?

A.

The actual cost is recorded at the portfolio level.

B.

Nothing significant results.

C.

The cost plan closes.

D.

The actual amount incurred becomes part of the cost plan.

How does a project manager request a change to a resource plan in the requested state?

A.

Use notes on resource plan.

B.

Email resource user.

C.

Request change on resource plan

D.

Email resource manager

When a time card is approved, the actual time is stored in which two tables? (Choose two.)

A.

Project Time table

B.

Resource Allocation Daily table

C.

Resource Event table

D.

Resource Aggregate tables (Daily, Weekly, and Monthly)

When can a user choose from multiple rate types for their work, while logging a time card?

A.

Only if the capability is enabled in the Project Preferences

B.

Only if this capability is enabled in the Project Record

C.

Only one (1) rate type can apply

D.

Only if the capability is enabled in the Time Sheet Policies