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Which content delivery feature will allow a user to deliver messages to employees and invite them to a meeting where survey results will be shared ' ?

A.

Campaigns

B.

Journey Accelerator

C.

Scheduling

D.

Listening Posts

What determines if a user can view a Knowledge article?

A.

Can/Cannot Read User Criteria

B.

Can/Cannot Contribute User Criteria

C.

HR Criteria

D.

ACL Rules

The ServiceNow SIM methodology is based around what generic methodologies?

A.

Waterfall and Rapid Application Development (RAD)

B.

Agile and Waterfall

C.

Prince

D.

Scrum and XP

If you select Data type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible. What does it mean to select High for the Scale definition?

A.

It means a high score is good

B.

There is no option for Scale definition

C.

There is no option for High

D.

It means a high score is bad

Which of the following are examples of HR application scopes? (Choose four.)

A.

Human Resources: COE

B.

Human Resources: Core

C.

Human Resources: Knowledge

D.

Human Resources: Integrations

E.

Human Resources: Lifecycle Events

F.

Human Resources: Global

G.

Human Resources: Service Portal

Which HRSD application automates and streamlines employee onboarding and other activities across departments?

A.

HR integrations

B.

HR Performance Analytics

C.

Employee Center

D.

Lifecycle Events

When does the platform assign a Client Role to a user?

A.

When a User record is created for the employee

B.

When an HR Profile is created or modified for the employee

C.

Client Roles must be manually added to each employee record

D.

Client Roles are automatically added with Group membership

As part of the implementation for an HR Enterprise customer, a new Lifecycle Event for a leave of absence was created. What additional item must be configured in order to initiate the leave of absence Lifecycle Event process for an employee?

A.

An acceptance from an HR Agent

B.

A new HR Case

C.

An HR service

D.

An assignment rule

If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

A.

HR Service and HR Template.

B.

HR Service, HR Template, and Record Producer.

C.

HR Service.

D.

HR Service, HR Template, Record Producer, and Lifecycle event type.

An employee in Chicago submits a request using the Employee Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case?

A.

A Matching Rule assigns the Case to a group

B.

The Case must be manually assigned

C.

An Assignment Rule assigns tne Case to a group

D.

An Assignment Rule creates a list of possible assignees